{"id":3543344,"url":"https://alion.io/job/veracode-technical-program-manager-customer-onboarding","title":"Technical Program Manager, Customer Onboarding","company":{"id":41548,"name":"Veracode","domain":"veracode.com","url":"https://alion.io/company/veracode","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"CI/CD","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false},{"name":"Veracode","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:58:51Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T11:38:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! \nVeracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.\nLearn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter. \nTechnical Program Manager, Customer Onboarding\nVeracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.\nReporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.\nThe ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.\nKey Responsibilities\nProgram Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.\nPortfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.\nCross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.\nProgram Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.\nRisk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.\nProgram Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.\nOperating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.\nCustomer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.\nCustomer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.\nSuccess Metrics\nProgram readiness and execution predictability\nOn-time milestone and deployment completion\nTime to go-live and first value\nVisibility and resolution of program risks and dependencies\nReduction in onboarding delays and escalations\nConsistency of program governance across deployments\nDeployment efficiency and scalability\nQuality of Customer Success transitions\nQualifications\n5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.\nDemonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.\nStrong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.\nProven ability to translate strategic objectives into structured programs and measurable outcomes.\nStrong understanding of enterprise SaaS implementations and customer onboarding.\nWorking knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.\nExcellent executive communication and stakeholder management skills.\nDemonstrated ability to influence teams and drive accountability without direct authority.\nExperience with Jira, Asana, Smartsheet, or equivalent program management platforms.\nExperience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.\nWhat we offer you: \nOutstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. \nWellness benefits to help you focus on what’s most important.\n“Take What You Need” time off policy. \n Extensive development and training offerings to help you grow your career at Veracode.\nGenerous 401k match to help save for your future.\nAmazing community of professionals who take pride in what we do every day.\nCompensation Transparency:\nThe total compensation package includes an anticipated base salary range of $110,000-$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.\nEmployment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFraudulent Recruitment Alert - Be Aware and Stay Informed\nAt Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.\nHere’s our recruitment promise to you:\nComprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.\nOffer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.\nEmail Verification: Recruiting emails from Veracode will always originate from an “@veracode.com\" email address.\nIf you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at  before taking any further action.","description_format":"text","description_chars":6741,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Application Security"],"lifecycle":[{"event":"open","at":"2026-10-30T20:00:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/veracode-technical-program-manager-customer-onboarding","json_url":"https://alion.io/job/veracode-technical-program-manager-customer-onboarding.json","meta":{"generated_at":"2026-10-31T15:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41548},"rest":"https://alion.io/mcp/rest/get_company?id=41548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveracode-technical-program-manager-customer-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveracode-technical-program-manager-customer-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveracode-technical-program-manager-customer-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veracode-technical-program-manager-customer-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveracode-technical-program-manager-customer-onboarding"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543344}},{"tool":"search_jobs","arguments":{"company":"veracode.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543344},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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