{"id":2897576,"url":"https://alion.io/job/veradigm-associate-support-consultant","title":"Associate Support Consultant","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T15:25:43Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Associate Support Consultant- Pune\nThis role serves as a front-line point of contact for customers with billing, account, and payment-related questions, handling issues via phone, email, and chat. The candidate will troubleshoot account and billing discrepancies, document cases for tracking and training purposes, and collaborate with Finance leadership to flag recurring issues or system improvements. Success in this role requires staying current on billing systems, policies, and managing support tickets according to SLA and priority guidelines.\nMandatory Skills\nExcellent verbal and written communication\nTroubleshooting experience\nRequired Experience: 1-3 years.\nSkills\nGood analytical and problem-solving skills.\nStrong team player - collaborates well with others in multiple time zones; ability to share\nknowledge with team members.\nExcellent organizational, communication, interpersonal, and time-management skills with the\nability to multi-task and prioritize own work.\nJob Responsibilities\nInteract with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex\nbilling, account, and payment-related issues.\nDiagnose and resolve complex customer questions or problems over the telephone/Internet in\nthe areas of account setup, billing discrepancies, payment processing, and system functionality issues.\nTrack and document inbound support requests and ensure proper notation of customer\nBenefits\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.\nQuarterly Company-Wide Recharge Days\n\nFlexible Work Environment (Hybrid)\n\nPeer-based incentive “Cheer” awards\n\nTuition Reimbursement Program\n\nTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -\nhttps://veradigm.com/about-veradigm/careers/benefits/\nhttps://veradigm.com/about-veradigm/careers/culture/\n#LI-SL1 #LI-Hybrid\nVeradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.\nThank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!","description_format":"text","description_chars":2354,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-20T05:24:12Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.9,"age_days":17,"expected_fill_days":43,"reasons":["conf:14","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/veradigm-associate-support-consultant","json_url":"https://alion.io/job/veradigm-associate-support-consultant.json","meta":{"generated_at":"2026-10-22T19:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3132},"rest":"https://alion.io/mcp/rest/get_company?id=3132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveradigm-associate-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveradigm-associate-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveradigm-associate-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veradigm-associate-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveradigm-associate-support-consultant"}]}