{"id":134533,"url":"https://alion.io/job/veradigm-associate-technical-support-consultant","title":"Associate Technical Support Consultant","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"UiPath","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-31T18:24:13Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Work Location - Pune (Work from office)\nSkills\n-Excellent verbal & written communications skills\n-Excellent problem-solving skills and ability to troubleshoot.\n-Basic understanding of Windows Servers\n-Exposure on interaction with international clients (US preferred)\n-Hands on experience on application/ product support\nResponsibilities:-\n- Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.\n- Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.\n- Restart or re-trigger bots as needed and escalate critical issues to the development team.\n- Update configuration files to support BOT scaling.\n- Assist with bot scheduling in the Control Room and validate post-deployment execution.\n- Assist with new client onboarding process.\n- Raising support tickets in Jira & ServiceNow\n- Proactively reviewing the emails and actively responding to address issues/de-escalate.\nGood to have:-\n- Familiarity with the US healthcare industry and terminology.\n- Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.\nAcademic and Professional Qualifications:\nSuccessful completion of a bachelor’s degree or relevant Technical / Business Experience\nExperience:\n1-3 years of experience\nBenefits\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. 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