{"id":3553224,"url":"https://alion.io/job/veradigm-director-rcs-solutions","title":"Director, RCS Solutions","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":9,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":252000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":196},"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-30T23:35:16Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T19:33:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nLeads the Operational Excellence Consultant team of 2-3 for Veradigm Revenue Cycle Services and carries a personal engagement load alongside the team. Owns client facing solution design across the full client lifecycle, from pre-sales discovery and proposal targeting through implementation discovery, activation support, and escalation resolution. Serves as the senior solution voice with prospect and client executives, translating practice operations and revenue cycle requirements into accurate scope, a defensible proposal, and a workable activation plan. Accountable for scoping accuracy at the point of sale and for solution stability through the first months of production. Requires heavy domestic travel to prospect and client sites.\nJob Responsibilities\nLeads discovery with prospective clients to document current state revenue cycle operations, system configuration, staffing model, specialty mix, and payer mix. Converts findings into scope, stated assumptions, and the risks that must be priced.\nPartners with Sales on proposal targeting. Determines which service lines, staffing model, and pricing structure fit the opportunity, and states plainly where an opportunity does not fit the RCS delivery model.\nOwns the operational and solution content in proposals, orals, and client presentations. Serves as the senior solution voice in executive meetings with practice owners, administrators, and chief financial officers.\nReviews deal terms that carry delivery risk, including performance guarantees, transition timelines, and work that sits outside the standard scope. Escalates terms that cannot be delivered as written before the contract is signed.\nLeads implementation discovery for contracted clients. Validates pre-sales assumptions against the client environment and documents every variance before build begins.\nDesigns the future state workflow and system configuration across practice management, clearinghouse, and reporting, and delivers a complete design to the Implementation team.\nSupports Implementation through build, testing, and data validation. Resolves the configuration and workflow questions that would otherwise stall the schedule.\nLeads activation readiness and go-live support at client sites. Confirms that workflows, work queues, edits, and reporting operate as designed before volume moves to RCS.\nMonitors early production performance against the metrics committed at sale and drives correction of gaps identified in the first weeks of production.\nConfirms transition of the account to steady state operations, including documented configuration, open items, and named owners for each item that remains.\nServes as the senior escalation resource for client reported solution and configuration issues across the RCS book of business.\nLeads on-site intervention for accounts with significant performance or relationship risk. Diagnoses root cause across workflow, configuration, staffing, and client-side process, and produces a remediation plan with named owners and dates.\nRoutes recurring root causes to Product, Implementation, and Operations as defined change requests rather than repeated one-off fixes.\nLeads, hires, develops, and evaluates the Solutions Architect team. Sets account and territory coverage, balances team capacity against demand from Sales and Operations, and maintains coverage through peak activation periods.\nCarries a personal engagement load on the most complex and highest value opportunities and accounts and sets the standard for client interaction against which the team is measured.\nBuilds and maintains the discovery toolkits, scoping templates, design documents, and activation checklists that make the work repeatable, so delivery quality does not depend on any single individual.\nManages team travel and expense to budget while meeting on-site commitments across pre-sales, activation, and escalation demand.\nKnowledge and Skills\nDeep knowledge of physician practice revenue cycle operations, including charge capture, coding, claim submission, denial management, accounts receivable follow up, and payment posting.\nAbility to assess a prospect or client operation quickly and identify the gaps that will determine whether an engagement succeeds.\nSkill in translating operational findings into scope, staffing assumptions, and pricing inputs that hold up after the contract is signed.\nWorking knowledge of practice management and EHR platform configuration, including work queues, edits, fee schedules, and interface behavior.\nUnderstanding of clearinghouse operations, payer enrollment, eligibility verification, and remittance processing.\nAbility to design future state workflows that account for both Veradigm delivery capability and client side process.\nCommand of revenue cycle metrics and reporting, including net collection rate, days in accounts receivable, denial rate, and clean claim rate.\nExecutive presence, with the ability to hold a discovery or escalation conversation with a practice owner or chief financial officer and keep it productive.\nAbility to state scope, risk, and limitations plainly to a prospect without damaging the opportunity.\nStrong written communication, including discovery summaries, design documents, remediation plans, and executive readouts.\nJudgment to distinguish a configuration problem from a process problem from a staffing problem, and to route each to the correct owner.\nAbility to lead through influence across Sales, Implementation, Operations, and Product without direct authority over those functions.\nLeadership skill to hire, develop, and hold accountable a small team of senior client facing individual contributors.\nAbility to balance a personal engagement load against the demands of managing a team, and to make explicit tradeoffs when the two compete.\nDiscipline to codify repeatable method into toolkits and templates rather than carrying knowledge personally.\nKnowledge of healthcare regulations and standards, including HIPAA, and of the compliance boundaries that apply to outsourced revenue cycle work.\nAbility to work under a sustained travel schedule and maintain quality and responsiveness while on the road.\nStrong analytical skills, including the ability to work directly in client data to support a finding or a recommendation.\nEducation\nBachelor's Degree or equivalent Technical / Business experience - Required\nMaster’s Degree or equivalent Technical / Business experience - Preferred\nWork Experience\n12+ years Relevant work experience in revenue cycle operations, healthcare technology services, or solutions consulting - Required\n8+ years In physician practice or ambulatory revenue cycle operations, with direct exposure to coding, claims submission, denials, accounts receivable follow up, and payment posting - Required \n8+ years Demonstrated ability to lead discovery, design, and escalation conversations with practice owners, administrators, and chief financial officers, and to present solution and commercial content to executive audiences - Required\n8+ years Working knowledge of practice management and EHR platform configuration, clearinghouse operations, and revenue cycle reporting - Required \n8+ years Experience with Veradigm products - Preferred \n5 + years In a client facing solutions consulting, pre-sales, implementation, or professional services role, including responsibility for scope and estimate accuracy - Required\nWorking Arrangements\nStandard work week or as defined by assignment and client site requirements\nWorks hybrid model when not traveling, with substantial time on site at prospect and client locations\nRequires after hours and weekend work during activations, go-lives, and escalations\nTravel up to 25% \nCompensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.\nEnhancing Lives and Building Careers\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?\nTake a look at our Culture, Benefits, Early Talent Program, and Additional Openings.\nVisa Sponsorship is not offered for this position.\nAt Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.\nVeradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.\nFrom a \"VEVRAA Federal Contractor\" We request Priority Referral of Protected Veterans\nThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.\nThank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!","description_format":"text","description_chars":10388,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-30T23:35:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 6","filings_12m":15,"filings_prev_12m":11,"green_card_filings_12m":6,"median_offered_wage_usd":128929,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":46,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/veradigm-director-rcs-solutions","json_url":"https://alion.io/job/veradigm-director-rcs-solutions.json","meta":{"generated_at":"2026-11-02T22:58:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32212,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3132},"rest":"https://alion.io/mcp/rest/get_company?id=3132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveradigm-director-rcs-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveradigm-director-rcs-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveradigm-director-rcs-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veradigm-director-rcs-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveradigm-director-rcs-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3553224}},{"tool":"search_jobs","arguments":{"company":"veradigm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3553224},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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