{"id":458382,"url":"https://alion.io/job/veradigm-manager-digital-customer-success","title":"Manager, Digital Customer Success","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":687},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T05:24:12Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":71},"description":"Veradigm is looking for a strategic, execution-oriented Manager of the Digital Customer Success Managers to lead and scale our digital engagement programs across the Veradigm customer base. This role is responsible for designing and running scalable, tech-enabled customer success motions - including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement - that drive adoption, retention, and customer lifetime value at scale.\nYou will manage a team of 4 digital CS professionals and work cross-functionally with Product, Marketing, Data, and Sales to create seamless, insight-driven customer journeys. This is a high-impact leadership role for someone who is equal parts strategist, operator, and builder - energized by scaling impact through smart systems and empowered teams.\nThis is a hybrid position, expectation is 2 days a week in office\nDigital Engagement Strategy & Programs\nDesign and execute a comprehensive digital customer success strategy that covers the full customer lifecycle - from onboarding through expansion and renewal.\nBuild and optimize tiered engagement models that segment customers by product, use case, health score, and lifecycle stage.\nOwn the digital channel mix - including in-app messaging, email nurture sequences, webinars, video content, and self-service resources - ensuring the right message reaches the right customer at the right time.\nContinuously test and iterate on engagement programs using data and experimentation to improve adoption, satisfaction, and retention outcomes.\nTeam Leadership & Development\nLead, mentor, and grow a team of digital customer success managers and specialists.\nSet clear goals, KPIs, and accountability structures for the team; conduct regular performance reviews and coaching conversations.\nFoster a culture of curiosity, data-driven decision-making, and continuous improvement within the team.\nHire and develop top talent as the digital CS function scales.\nCustomer Health & Lifecycle Management\nDefine and maintain customer health scoring models that combine product usage data, support signals, and engagement behavior into actionable risk and opportunity indicators.\nBuild and manage automated playbooks that trigger proactive outreach, intervention, or escalation based on health score changes and lifecycle milestones.\nPartner with data and analytics teams to ensure health score inputs are reliable, current, and well-documented.\nLead quarterly business review (QBR) processes for scaled customer segments, leveraging digital formats and self-serve insights where appropriate.\nTechnology & Tooling\nOwn and optimize the digital CS tech stack, with Gainsight as the centerpiece - configuring and managing journeys, health scorecards, CTAs, reporting, and automation rules that power our scaled customer engagement model.\nPartner with IT and operations to configure, maintain, and improve tooling, integrations, and workflows that support digital CS motions.\nIdentify and evaluate new technologies - including AI-powered tools - that can enhance the scale, personalization, or efficiency of digital engagement programs.\nEnsure data flows cleanly across systems to enable accurate health scoring, reporting, and automation.\nCross-Functional Collaboration\nWork closely with Product to translate customer feedback and usage patterns into actionable product insights; participate in roadmap planning and beta programs.\nPartner with Marketing on customer communications, content strategy, and event programming that supports digital CS goals.\nCollaborate with Sales on expansion and renewal strategies for digitally-managed segments, ensuring smooth handoffs and shared visibility into customer health.\nRepresent the voice of the digitally-managed customer in internal forums, leadership updates, and cross-functional planning.\nRequirements\nEducation\nBachelor's Degree or equivalent Technical / Business experience Required\nWork Experience\n8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience Preferred\n2-3 years of recent direct Gainsight administration, specifically with Journey Orchestrator design (Preferred)\nHealthcare Industry Experience\nManagement Experience\n2-4 years relevant leadership experience Preferred\nCompensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.\nEnhancing Lives and Building Careers\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?\nTake a look at our Culture, Benefits, Early Talent Program, and Additional Openings.\nVisa Sponsorship is not offered for this position.\nAt Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.\nVeradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.\nFrom a \"VEVRAA Federal Contractor\" We request Priority Referral of Protected Veterans\nThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.\nThank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!","description_format":"text","description_chars":6958,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-06T10:13:39Z"},{"event":"close","at":"2026-10-03T03:23:38Z"},{"event":"reopen","at":"2026-10-12T18:59:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 6","filings_12m":15,"filings_prev_12m":11,"green_card_filings_12m":6,"median_offered_wage_usd":128929,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.506,"p_room":0.36,"age_days":71,"expected_fill_days":42,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/veradigm-manager-digital-customer-success","json_url":"https://alion.io/job/veradigm-manager-digital-customer-success.json","meta":{"generated_at":"2026-10-20T06:42:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7373,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3132},"rest":"https://alion.io/mcp/rest/get_company?id=3132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveradigm-manager-digital-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveradigm-manager-digital-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveradigm-manager-digital-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veradigm-manager-digital-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveradigm-manager-digital-customer-success"}]}