{"id":185296,"url":"https://alion.io/job/veradigm-manager-network-operations","title":"Manager Network Operations","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":731},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"PagerDuty","optional":false},{"name":"Self-Healing","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-01T14:30:01Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-26T14:55:19Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Key Responsibilities\nEnsure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and disciplined incident management.\nOversee the health of infrastructure and services, including compute, storage, memory, network, cloud, database, application, endpoint, and integration components.\nDrive automation-first operations through self-healing pipelines, automated remediation playbooks, and infrastructure-as-code patterns that reduce manual toil, standardize recovery actions, and improve mean time to restore service.\nEnsure alerts are acknowledged promptly, validated against known conditions, correctly categorized, prioritized, documented, and routed to the appropriate resolver group.\nReview alert thresholds, suppression rules, correlation logic, maintenance windows, and routing policies to improve signal quality and reduce avoidable noise.\nDirect initial troubleshooting using approved runbooks, knowledge articles, dashboards, logs, and diagnostic tools.\nCoordinate rapid escalation of warning and exception events that indicate service degradation, capacity risk, or potential incident.\nServe as the primary escalation point for operational incidents, lead root cause analysis, and drive corrective and preventive actions through completion.\nSupport major incident response by establishing situational awareness, assigning monitoring actions, maintaining an event timeline, and providing accurate technical updates.\nAnalyze recurring alerts, resource trends, capacity indicators, service dependencies, and monitoring gaps; initiate corrective actions with engineering and problem management teams.\nOwn Operating procedures, runbooks, escalation matrices, contact lists, shift checklists, and knowledge documentation.\nProduce operational summaries and periodic reports covering service health, significant events, response performance, recurring conditions, and improvement actions.\nMaintain clear shift coverage, handoff, attendance, workload, and escalation expectations across the monitoring function.\nAct as the operational bridge among monitoring engineers, incident management, service owners, application teams, infrastructure teams, vendors, and business stakeholders.\nLead post-event reviews and continual improvement initiatives focused on automation, observability, runbook quality, engineer readiness, and faster restoration.\nRequired Qualifications\nSeven or more years of experience in IT operations, infrastructure support, network operations, cloud operations, application support, site reliability, or a related field.\n\n2 years of experience leading a Network Operations team or in a team lead capacity. Preferred.\n\nStrong working knowledge of ITIL monitoring and event management, incident management, problem management, change enablement, configuration management, and service-level management.\nHands-on experience with enterprise monitoring, observability, alerting, ticketing, paging, log analysis, and dashboard platforms.\nHands-on experience integrating Grafana, PagerDuty, ThousandEyes, Azure Monitor, Amazon CloudWatch, or comparable tools, within an enterprise observability ecosystem.\n\nHands-on experience troubleshooting Windows Server operating systems, services, performance, connectivity, storage, patching, and related infrastructure issues in production environments.\nStrong knowledge of AWS and Microsoft Azure platforms, with hands-on experience troubleshooting cloud-hosted services.\n\nAbility to interpret infrastructure and application telemetry, identify service impact, prioritize competing conditions, and make timely decisions under pressure.\nDemonstrated experience managing shifts, on-call coverage, escalations, runbooks, operational metrics, and cross-functional response.\nClear written and verbal communication skills, including the ability to translate technical conditions into concise business-impact updates.\nStrong leadership, coaching, collaboration, organization, and continuous-improvement skills.\nBenefits\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.\nQuarterly Company-Wide Recharge Days\n\nFlexible Work Environment (Hybrid)\n\nPeer-based incentive “Cheer” awards\n\nTuition Reimbursement Program\n\nTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -\nhttps://veradigm.com/about-veradigm/careers/benefits/\nhttps://veradigm.com/about-veradigm/careers/culture/\n#LI-SL1 #LI-Hybrid\nVeradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.\nThank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!","description_format":"text","description_chars":4959,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-01T14:30:01Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.525,"p_room":0.55,"age_days":55,"expected_fill_days":43,"reasons":["conf:14","stale_co","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/veradigm-manager-network-operations","json_url":"https://alion.io/job/veradigm-manager-network-operations.json","meta":{"generated_at":"2026-10-27T15:53:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3132},"rest":"https://alion.io/mcp/rest/get_company?id=3132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveradigm-manager-network-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveradigm-manager-network-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveradigm-manager-network-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veradigm-manager-network-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveradigm-manager-network-operations"}]}