{"id":3654011,"url":"https://alion.io/job/veradigm-principal-client-success-manager-payer","title":"Principal Client Success Manager, Payer","company":{"id":3132,"name":"Veradigm","domain":"veradigm.com","url":"https://alion.io/company/allscripts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":113254,"max":164785,"currency":"USD","period":"year","gross":null,"usd_annual":164785},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-15T21:08:48Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Summary\nThe Principal Client Success Manager (CSM) serves as a senior strategic advisor to Veradigm’s most complex and high-impact clients, representing the voice of the client within Veradigm and the voice of Veradigm to the client. The Principal CSM is accountable for strengthening executive relationships, accelerating solution adoption, identifying growth opportunities, protecting revenue, and mitigating client attrition.\nOperating with a high degree of autonomy, the Principal CSM brings together client executives and senior cross-functional stakeholders to align Veradigm’s solutions, services, and strategic roadmap with the client’s financial, operational, and regulatory priorities. This role anticipates risks, identifies systemic issues, and leads coordinated action across Product, Operations, Support, Services, Sales, Finance, and other teams to deliver measurable client outcomes.\nThe Principal CSM also serves as a thought leader within the Client Success organization. This individual establishes best practices, influences client engagement strategy, mentors other Client Success Managers, and helps improve the processes and operating models used to manage Veradigm’s client portfolio.\nWhat You Will Contribute\nServes as the primary strategic and operational advisor for Veradigm’s most complex, high-value, or high-risk client relationships\nDevelops trusted relationships with client executives and senior decision-makers, connecting Veradigm’s capabilities to the client’s strategic, financial, operational, and regulatory priorities\nLeads complex, cross-functional collaboration among client stakeholders and Veradigm teams, including Sales Account Executives, Technical Account Managers, Product, Support, Finance, and Operations\nCreates and drives comprehensive client success plans with clear objectives, measurable outcomes, risks, dependencies, and executive-level accountability\nFacilitates strategic roadmap planning across current and future initiatives, aligning Veradigm solution investments and release plans with client priorities\nLeads executive operational reviews and participates in Strategic Business Reviews, translating performance data, client feedback, and business trends into actionable insights and recommendations\nProvides advanced consultative guidance on client growth plans, solution adoption, workflow optimization, and opportunities to expand the Veradigm footprint\nMaintains accurate and actionable client health reporting through Client Health Dashboards and other required reporting mechanisms\nIdentifies emerging risks and systemic issues before they materially affect client outcomes, revenue, regulatory compliance, or the broader client portfolio\nLeads cross-functional resolution of critical escalations, establishing clear ownership, priorities, timelines, and communication plans\nEnsures oversight and executive visibility for complex Veradigm services initiatives, including progress, dependencies, risks, and business outcomes\nAdvises clients and internal stakeholders on regulatory preparedness related to Veradigm solutions, including CMS requirements, risk adjustment, encounters, and claims submissions\nDelivers timely client communications regarding business-impacting developments, including regulatory changes, industry and Veradigm news, product releases, planned outages, and major incidents\nIdentifies and ensures execution of solution optimizations, workflow improvements, educational opportunities, and operational best practices\nLeads root cause analysis for recurring or high-impact issues and influences sustainable corrective actions across teams\nSupports resolution of complex financial and contractual matters, including concessions, terminations, unfunded project requests, and disputed or outstanding accounts receivable\nFacilitates senior-level discussions to resolve non-disputed accounts receivable issues when standard Finance processes have not resulted in progress\nLeads client participation in Voice of the Customer programs, including KLAS and client satisfaction surveys, and translates feedback into measurable improvement plans\nDevelops strong reference accounts by documenting and communicating client outcomes, success stories, and demonstrated value\nIdentifies trends across accounts and provides actionable insights to influence Veradigm’s product roadmap, service delivery, client engagement strategy, and operational priorities\nEstablishes and promotes Client Success best practices, scalable processes, tools, and engagement standards\nMentors Expert and other Client Success Managers, providing guidance on executive engagement, account strategy, escalations, and complex client situations\nLeads strategic initiatives that improve client outcomes and advance the maturity and effectiveness of the Client Success organization\nThe Ideal Candidate Will Have\n10+ years of relevant experience in Client Success, account management, healthcare technology, payer operations, consulting, or a related field\n5+ years of experience at the Expert Client Success Manager level or equivalent experience managing highly complex, strategic client relationships\nDemonstrated experience advising executive stakeholders and influencing decisions across client and internal leadership teams\nExperience leading complex, cross-functional initiatives without direct authority\nStrong payer or health plan industry experience\nWorking knowledge of risk adjustment, CMS requirements, encounters, claims submissions, and related payer operations\nProven ability to connect client objectives with measurable business, financial, operational, and regulatory outcomes\nStrong analytical skills and experience using data to assess client health, identify trends, and guide decisions\nAdvanced problem-solving and root cause analysis capabilities, with a natural curiosity and willingness to investigate complex issues\nHigh attention to detail and the ability to manage multiple strategic priorities in a complex environment\nA proactive approach to identifying risks, resolving issues, and streamlining operational processes\nExcellent executive communication, facilitation, negotiation, and relationship-management skills\nDemonstrated ability to mentor others, establish best practices, and influence organizational improvements\nKnowledge, Skills, and Abilities\nStrategic Thinking and Thought Leadership\nExecutive Relationship Management\nClient Health Awareness and Management\nClient Advocacy\nPayer and Healthcare Industry Expertise\nCMS and Regulatory Awareness\nVeradigm Market and Product Knowledge\nBusiness and Financial Acumen\nClient Expectations Management\nCross-Functional Leadership and Influence\nRisk Identification and Mitigation\nRoot Cause Analysis and Problem-Solving\nAnalytical Proficiency\nOperational Process Improvement\nExecutive Communication and Facilitation\nInitiative, Accountability, and Sound Judgment\nCompensation Range:\n$113,254-$164,785Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.\nEnhancing Lives and Building Careers\nVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?\nTake a look at our Culture, Benefits, Early Talent Program, and Additional Openings.\nVisa Sponsorship is not offered for this position.\nAt Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.\nVeradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.\nFrom a \"VEVRAA Federal Contractor\" We request Priority Referral of Protected Veterans\nThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.\nThank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!","description_format":"text","description_chars":9615,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software","Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-11-03T01:07:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 15 · green card filings: 6","filings_12m":15,"filings_prev_12m":11,"green_card_filings_12m":6,"median_offered_wage_usd":128929,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":48,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":164785,"is_top_pay":false},"html_url":"https://alion.io/job/veradigm-principal-client-success-manager-payer","json_url":"https://alion.io/job/veradigm-principal-client-success-manager-payer.json","meta":{"generated_at":"2026-11-15T23:10:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3132},"rest":"https://alion.io/mcp/rest/get_company?id=3132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveradigm-principal-client-success-manager-payer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveradigm-principal-client-success-manager-payer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveradigm-principal-client-success-manager-payer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veradigm-principal-client-success-manager-payer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveradigm-principal-client-success-manager-payer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3654011}},{"tool":"search_jobs","arguments":{"company":"veradigm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3654011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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