Customer Service Representative

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Thriving in a supportive, open, and friendly team environment that inspires you to grow.
• Contributing to a brighter, more sustainable future.

At Hach, a Veralto company, we ensure water quality for people around the world-and every team member plays a vital role in that mission. Our founding vision is to make water analysis better: faster, simpler, greener, and more informative. We achieve this through strong customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll join a work environment where kindness, collaboration, and professional development are central. You’ll have the opportunity to make a measurable impact on global water safety while continuing to grow both personally and professionally.

Motivated by the highest possible stakes-climate change and global health-we operate within a rapidly digitalizing industry, continuously seeking innovative technologies that help safeguard our water and our environment.

More about us: https://www.hach.com/about-us

Reporting to the Customer Service Manager, the Customer Service Professional works closely with the Sales team and is responsible for the end-to-end order management process, ensuring a high level of customer service and operational accuracy. This role plays a key part in delivering on Hach’s commitment to customer satisfaction.

This position is located in our offices at Lainate, and will be hybrid (3 days working at the office).

In this role, a typical day will look like:

• Managing the full order lifecycle, from order entry through invoicing, using company-specific systems

• Monitoring shipments and resolving logistics-related issues

• Handling returns and issuing credit notes

• Communicating daily with Headquarters in Germany

• Collaborating with internal departments to ensure effective customer management

• Participating in training programs to support professional and personal development

The essential requirements of the job include:

• Previous experience in a similar order management / customer operations role

• Fluent English, both written and spoken

• Proficiency with Microsoft Office tools

• Ability to analyze operational issues and identify root causes

• Experience working with ERP or order management systems

Hach is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s global network of 17,000 associates, you become part of a culture where purpose meets possibility-where your work has a real-world impact and your career has room to grow.Together, we’re Safeguarding the World’s Most Vital Resources™-and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.