{"id":3703670,"url":"https://alion.io/job/veramed-principal-technical-support-engineer","title":"Principal Technical Support Engineer","company":{"id":688530,"name":"Veramed","domain":"veramed.com","url":"https://alion.io/company/veramed","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:23:36Z","employer_posted_date":null,"last_verified_at":"2026-11-03T17:23:36Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The role of the Principal IT Support Specialist is to provide technical support for the IT department supporting system users across the business. The Principal IT Support Specialist may act as a delegate of the IT Manager.\n\nKey Responsibilities\nThe job tasks listed below outline the scope of the position. The application of these tasks may vary, based on current business needs.\nTechnical:\nIT Service Management: Provide technical leadership and oversight of the Jira Service Management platform, including service requests, incidents, workflows, SLAs, reporting and continual service improvement.\n\nAct as the primary IT point of contact for designated offices within the region, maintaining oversight of IT operations and ensuring systems, infrastructure, equipment and support services remain secure, reliable and fit for business needs.\n\nIT Capacity Planning: Assess current and future IT requirements across Veramed, including users, devices, software, licensing, Microsoft 365 services and technical resources.\n\nTechnical Support & Escalations: Act as a senior technical escalation point for complex IT incidents, service requests and crisis situations, providing guidance and technical leadership to the IT Support team.\n\nEndpoint Management: Provide technical leadership for the deployment and management of Windows devices, Microsoft Intune, Autopilot, endpoint configuration, compliance and security policies.\n\nMicrosoft 365 & Identity: Support and administer Veramed's Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Conditional Access, MFA and identity and access management.\n\nAccess Management: Oversee user access and permissions across Veramed's IT systems, ensuring access is appropriately provisioned, reviewed and removed in accordance with business, security and compliance requirements.\n\nIT Security: Support the implementation and maintenance of Microsoft security technologies, including Microsoft Defender, endpoint security, vulnerability management and security controls.\nPeople Management:\n\nProvide technical oversight of the IT Service Desk, ensuring Jira tickets are appropriately prioritised, assigned and progressed, while maintaining consistent service standards, documentation, communication and adherence to agreed SLAs and IT processes. Support the IT Manager by identifying workload pressures, recurring issues and opportunities for service improvement.\n\nProvide technical leadership and guidance to IT Support colleagues, acting as a senior point of reference for complex technical issues and day-to-day support activities.\n\nMentor and support IT technical staff, sharing knowledge, troubleshooting approaches and best practices to help colleagues develop their technical capabilities and confidence.\n\nProvide technical coaching and guidance to colleagues to promote consistent, high-quality IT support and encourage ownership and effective problem solving.\n\nAct as a positive role model within the IT team, promoting collaboration, accountability, professionalism and a strong customer-focused approach.\n\nGeneral:\nLead internal, client and supplier meetings effectively\nShare technical and practical knowledge within the team and with colleagues\nBuild effective collaborative working relationships with internal team members and external suppliers\nSeek opportunities to develop innovative ideas, sharing when appropriate\nIdentification of training needs/gaps across the IT Team/business\nContribute to the development of company SOPs, policies and other documentation related to IT and computer systems\nPerform work in full compliance with applicable legislation, regulations, company policies, procedures and training\nDevelop and provide internal technical training where appropriate\nLead process improvement initiatives\n\nMinimum Qualification Requirements\nBSc, MSc or PhD in computing or other numerical discipline (or relevant equivalent industry experience)\nAt least 8 years of relevant IT experience\nMicrosoft & COMPTIA A+ N+ S+ Certifications (Desired)\n\nOther Information/Additional Requirements\nAble to manage several diverse tasks efficiently\nExcellent written and verbal communication skills\nExcellent interpersonal and negotiation skills\nSelf-management skills with a focus on results for timely and accurate completion of competing deliverables","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-11-03T20:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":58,"reasons":["seen:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/veramed-principal-technical-support-engineer","json_url":"https://alion.io/job/veramed-principal-technical-support-engineer.json","meta":{"generated_at":"2026-11-06T17:12:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688530},"rest":"https://alion.io/mcp/rest/get_company?id=688530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveramed-principal-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveramed-principal-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveramed-principal-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veramed-principal-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveramed-principal-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3703670}},{"tool":"search_jobs","arguments":{"company":"veramed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3703670},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}