{"id":2029340,"url":"https://alion.io/job/veranda-resorts-front-office-supervisor","title":"Front Office Supervisor","company":{"id":3867186,"name":"Veranda Resorts","domain":"veranda-resorts.com","url":"https://alion.io/company/veranda-resorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cascavelle, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4414},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Main duties:\n Take part in training and implement accordingly\nConduct daily briefing and delegate task\nConduct and ensure that employees receive adequate and satisfactory on-the-job training\nKeep his superior informed about all unusual matters concerning any plans affecting his/her area\nEnsure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager\nPlay an active role in the team and ensure smooth and satisfactory hand-over between shifts\nAssist in the building of an efficient team by taking interest in their welfare, safety and development\nCoordinate & supervise activities to ensure optimum care and assistance to guests\nEstablish and maintain effective employee relations\nEnsure high level of quality services are delivered to guests at all times\nHandling and monitoring of guests complaints and the relevant follow up action required\nEnsure checking-in and checking-out all Hotel guests in a timely and courteous manner\nAssist his superior in ensuring a proper manning during the shift\nAssist his superior in managing the budget efficiently and effectively\nEnsure that daily miscellaneous reports are sent to direct reporting line\nAscertain that check lists are dully filled and signed\nHandling of paymaster\nEnsure respective TMs are operating as per Quality Management System\nEnsure respective TMs are operating as per S&H regulations and policies\nEstablish all quality procedures in collaboration with the quality manager and ensure the follow-up\nKeeping the Superior informed about all unusual matters concerning any plans affecting his/her area\nPlay an active role in the team and ensure smooth and satisfactory hand-over between shifts\nEnsure proper follow-up of all entries in the Log Book\nKeep correct Guests details on the system\nCheck list of arrivals, departures and billing of guests to ensure correct inputs\nUpdate occupancy list and submit copy to porter and receptionist / telephone operator\nKeep updated on list of arrivals and departures and plan activities of the day\nComply with all the sustainability commitments and practices implemented within business units\nNotify the Sustainable Development Department of any matters that may pose any impact to the environment and society\n\nCandidate's Profile:HSC level or equivalent / SC level with professional training experience\nDiploma with specialisation in Front Office from a recognized institution (NC4)\n3 Years experience in hotels or resorts as Receptionist or Guest Relation and strong familiarity with hotel management system\nFluent both in English and French, a third language would be an advantage","description_format":"text","description_chars":2631,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:42:02Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring 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