{"id":4019733,"url":"https://alion.io/job/vercore-system-support-engineer-gn","title":"System Support Engineer (gn)","company":{"id":696282,"name":"Vercore","domain":"vercore.com","url":"https://alion.io/company/vercore","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Hyper-V","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Time Series","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-10T09:35:51Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:36:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Role at TrendMiner\nTrendMiner builds an industrial analytics and AI platform that helps process manufacturers in chemicals, energy, and specialty manufacturing turn their operational data into better decisions. Process and asset experts use TrendMiner to analyze, monitor, and predict plant performance from time-series, event, and asset data, without needing to be data scientists. TrendMiner is part of Vercore, a group of industrial data software companies, and serves industrial customers worldwide.\nOur Houston office supports customers across North America, and we’re looking for a System Support Engineer (gn) to join that team. We are hiring for this full-time position at our Houston, Texas location, with an immediate start.\nIn return, we offer you\nBuild something that matters. Join an innovative company that’s growing fast, and grow right along with it.\nWork with great people. Be part of a talented, ambitious team that collaborates across countries and cultures.\nStay ahead of the curve. Explore, learn, and experiment with cutting-edge technologies every day.\nMake your mark. Your ideas count here: help shape our technology choices, pitch new features, and see your impact firsthand.\nWe’ve got you covered. Competitive salary plus comprehensive benefits, including health insurance, a 401(k) plan, and paid time off.\nYour Role\nYou ensure a professional and smooth deployment of TrendMiner. You’ll provide technical support, advice, and updates on our products, and troubleshoot issues our customers run into. In addition, you’ll support our customers connecting TrendMiner to multiple data sources. You bring strong customer care skills, communicate confidently with customers, and have the attention to detail to write clear manuals and procedures. You should:\nProvide first- and second-line support to TrendMiner users for technical as well as functional queries and troubleshooting issues\nAssist our customers with their SaaS and on-premise installations and upgrades, covering functional and infrastructural aspects\nSupport customer data integration projects\nTransfer knowledge to the team with respect to technical implementation options and make suggestions for future improvements\nWork with our development team to follow up on and resolve support tickets that require third-line support\nWrite support documentation, knowledge base articles and manuals for our customers, to scale the support experience\nYour Skills\n TechnicalBachelor’s degree in Computer Science or a related field, or equivalent experience\nExperience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL)\nExperience with administering Linux systems and containerization technologies (Docker, Kubernetes)\nGeneral knowledge of authentication and authorization schemes such as Active Directory, SAML, OAuth\nKnowledge of process data historians (e.g. AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum)\nKnowledge of commonly used database access standards like ODBC\nWorking knowledge of SQL and relational databases (e.g. PostgreSQL, MySQL)\nExperience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)\nPractical experience with scripting languages like Python\nHands-on experience using AI tools (e.g. LLM assistants, AI agents) in technical work such as troubleshooting, log analysis, scripting, or documentation, and a working understanding of machine learning concepts to support customers using AI-driven analytics features\nPersonal\nBe eager to learn new technologies and share your expertise with the team\nStrong ability to troubleshoot issues and provide resolution\nTake pride in resolving customer problems\nGood communication skills, customer focus, and a result-oriented attitude\nValue team results above personal praise\nApply now!\nPassionate about technical support and ready for your next challenge?\nWe’d love to hear from you! Send your resume and cover letter to , or apply directly through the application form on our careers page. We look forward to getting to know you!\nPlease note: Applicants must be currently authorized to work in the United States on a full-time basis. TrendMiner will not sponsor applicants for work visas for this position.","description_format":"text","description_chars":4266,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-10T14:34:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T23:29:58Z"},"pay":null,"html_url":"https://alion.io/job/vercore-system-support-engineer-gn","json_url":"https://alion.io/job/vercore-system-support-engineer-gn.json","meta":{"generated_at":"2026-11-10T23:29:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2079,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696282},"rest":"https://alion.io/mcp/rest/get_company?id=696282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvercore-system-support-engineer-gn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvercore-system-support-engineer-gn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvercore-system-support-engineer-gn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vercore-system-support-engineer-gn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvercore-system-support-engineer-gn"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4019733}},{"tool":"search_jobs","arguments":{"company":"vercore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4019733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}