{"id":4114379,"url":"https://alion.io/job/verda-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":1932675,"name":"Verda","domain":"verda.com","url":"https://alion.io/company/verda-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Rest API","optional":false},{"name":"TCP/IP","optional":false},{"name":"Bash","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-06T07:36:24Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T00:19:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.\nWe strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.\nJoin Verda while it’s still being built - not once it’s finished.\nWhy Verda\nCash and equity compensation along with local benefits.\n\n40+ nationalities, with 6 different ones on the management team.\n\nA real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.\n\nPracticalities\nWork mode: On-site. This role requires presence in our Helsinki office 5 days per week. Don’t worry, you won’t be alone or hangry there. (We keep a stocked fridge…)\n\nThis role follows a rotational shift pattern to ensure 24/7 coverage for our international markets.\n\nLevel of expertise: Mid-level.\n\nEmployment type: Full-time and permanent.\n\nAbout the role\nAs a Customer Support Specialist, you're part of our global support team. You resolve technical issues on our GPU cloud and hand over to teammates in other time zones, so customers get help around the clock.\nBased at our Helsinki headquarters, you sit alongside engineering, product, and sales, so recurring issues reach the people who can fix them. You work independently on your shifts, know when to escalate, and help improve how we support customers as we scale.\nYour responsibilities\nHandle customer tickets end to end: instance access, connectivity, GPU and API issues, account and billing questions.\n\nTroubleshoot independently and escalate to on-call engineering when needed.\n\nRun clear handovers with teammates in other time zones at the start and end of each shift.\n\nMonitor service status and communicate incidents to customers.\n\nKeep internal guides up to date and flag recurring issues to product and engineering.\n\nSuggest improvements to support processes and tooling based on patterns you see in tickets.\n\nYour key competencies\nThe ideal candidate is a technical problem-solver who works well independently, communicates clearly in writing, and stays calm under pressure.\n2+ years of experience in a technical role at a cloud provider.\n\nBachelor's degree in CS, IT, or a related field (or equivalent experience).\n\nNetworking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability) and comfort with database queries.\n\nREST API debugging.\n\nWorks independently and knows when to escalate.\n\nExcellent written and verbal communication in English with technical and non-technical audiences, plus leadership and stakeholder management.\n\nNice to have\nGPU, virtualization or Kubernetes knowledge.\n\nPython or Bash scripting.\n\nAdditional language skills (e.g. Finnish, German, French, Spanish).\n\nExperience with AI tools to automate support work.\n\nRelevant certifications: Linux Foundation Certified System Administrator (LFCS), NVIDIA-Certified Associate: AI Infrastructure and Operations (NCA-AIIO), ITIL Foundation, Certified Kubernetes Administrator (CKA).\n\nWhat's next\nWe're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're looking for, we move. If this sounds like your next move, apply now.\nPlease submit your application through our Careers page. 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