{"id":4114370,"url":"https://alion.io/job/verda-it-support-specialist","title":"IT Support Specialist","company":{"id":1932675,"name":"Verda","domain":"verda.com","url":"https://alion.io/company/verda-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43,"max":51,"currency":"USD","period":"hour","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T18:41:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:57:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.\nWe strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.\nJoin Verda while it’s still being built - not once it’s finished.\nWhy Verda\nCash and equity compensation along with local benefits.\n\n40+ nationalities, with 6 different ones on the management team.\n\nA real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.\n\nAbout the role\nAs an IT Support Specialist, you will help keep Verda’s people productive by making sure their day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from first report through to resolution and knowing when to escalate.\nThis is a hands-on role with broad scope. You will support our employees across our corporate IT domain including devices, identity and access, collaboration tools, office technology, and onboarding. As Verda grows, you will also help improve the processes, documentation, and tooling that make IT support scalable.\nYour responsibilities\nProvide timely, high-quality IT support to Verda employees across the globe in the areas of hardware, software, accounts, and access\n\nSet up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT\n\nAct as the on-site IT presence for our office, including new-office and workplace technology needs as the US team grows\n\nFacilitate and support employee onboarding, offboarding, and role changes, including device provisioning and access requests\n\nSupport security in identity and access management, ensuring the right people have the right access to systems and tools\n\nTroubleshoot common issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications\n\nMaintain accurate asset inventory, device records, and support documentation\n\nEscalate complex issues to the right teams, while retaining ownership of clear communication and follow-up\n\nIdentify recurring issues and improve support processes, documentation, and self-service guidance\n\nSupport the implementation of IT security practices across devices, accounts, and employee workflows\n\nYour key competencies\nWe're looking for someone who combines strong technical fundamentals with a service-minded, structured approach. You are comfortable solving problems independently, but you know when to ask for help and escalate.\nExperience in IT support, service desk, workplace technology, or a similar hands-on IT role.\n\nExperience supporting end users in a fast-moving, international environment.\n\nHands-on experience with laptops, operating systems (macOS/Windows/Linux).\n\nExperience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication.\n\nFamiliarity with common SaaS and collaboration tools, such as Google Workspace, Slack, and video-conferencing tools.\n\nSound networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues.\n\nA methodical approach to troubleshooting: you gather information, test systematically, document what you find, and communicate clearly.\n\nStrong written and verbal communication skills, in English. Additional languages are a plus but not required.\n\nHigh ownership, attention to detail, and an understanding of when to stop and escalate rather than improvising.\n\nComfortable working on-site and supporting office-based employees directly.\n\nNice to have\nExperience with endpoint-management tools\n\nFamiliarity with IT asset-management, ticketing, or knowledge-base systems\n\nExperience supporting employees across multiple offices, countries, or time zones\n\nExposure to basic security operations, endpoint security, device compliance, or access reviews\n\nExperience using AI tools to improve support workflows, documentation, or repetitive tasks\n\nPracticalities\nLocation: San Francisco Bay Area\n\nWork mode: Remote, travel within the Bay Area required\n\nEmployment type: Full-time and permanent\n\nPay: $43-51 per hour, depending on experience\n\nWhat's next\nWe're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're looking for, we move. If this sounds like your next move, apply now.\nPlease submit your application through our Careers page. We don't accept applications sent by email.","description_format":"text","description_chars":4706,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-11-11T23:57:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T00:58:21Z"},"pay":{"stated_usd_annual":102000,"is_top_pay":true},"html_url":"https://alion.io/job/verda-it-support-specialist","json_url":"https://alion.io/job/verda-it-support-specialist.json","meta":{"generated_at":"2026-11-12T00:58:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1932675},"rest":"https://alion.io/mcp/rest/get_company?id=1932675"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverda-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverda-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverda-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verda-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverda-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4114370}},{"tool":"search_jobs","arguments":{"company":"verda.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4114370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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