ServiceNow Architect

Join Verdantas – A Top #ENR 73 Firm,

We at Verdantas, looking for a ServiceNow Architect to lead platform architecture, enterprise integrations, and governance, delivering scalable and high-performing ServiceNow solutions.

Key Responsibilities

Architecture & Design

• Own the end-to-end solution architecture across ServiceNow product lines (ITSM, ITOM, ITBM/SPM, HRSD, CSM, SecOps, as applicable).
• Define platform standards, design patterns, data models, and governance to ensure scalability, performance, security, and maintainability.
• Translate business requirements into robust technical designs and make build-vs-configure decisions that protect long-term platform health.

Enterprise Integrations

• Architect and oversee integrations between ServiceNow and enterprise systems (ERP, CMDB sources, HRIS, identity/SSO, monitoring, and third-party APIs).
• Design integration solutions using Integration Hub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
• Establish integration governance, error-handling, reconciliation, and security standards; ensure reliable, auditable data flows across the enterprise.
• Lead CMDB/CSDM design and data integrity strategy across integrated sources.

Team Leadership

• Lead and mentor a team of ServiceNow developers, admins, and consultants; set technical direction and uphold quality through design and code reviews.
• Own delivery quality across the SDLC — estimation, sprint planning, technical standards, and release management.
• Coach team members, grow platform capability, and manage technical dependencies across cross-functional stakeholders.
• Partner with product owners, business leaders, and vendors to align the platform roadmap with organizational priorities.

Governance & Strategy

• Chair the ServiceNow technical governance/CAB function; manage upgrades, technical debt, and instance strategy.
• Advise leadership on platform strategy, licensing implications, and emerging ServiceNow capabilities (including AI/Now Assist where relevant).

Education & Experience

• Bachelor's degree in computer science or IT or degree in a relevant field
• 10+ years in enterprise IT, with 5+ years architecting and delivering ServiceNow solutions at scale.
• Demonstrated experience designing and delivering complex enterprise integrations with ServiceNow (Integration Hub, REST/SOAP, MID Server, web services, event/messaging patterns).
• Proven experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
• Deep expertise in the ServiceNow platform: scripting (JavaScript, Glide), Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
• Strong grasp of ITSM/ITIL processes and enterprise architecture principles.
• Excellent stakeholder communication — able to influence both engineers and executives.

Certifications

• ServiceNow Certified Technical Architect (CTA) strongly preferred (or Certified Master Architect).
• Certified System Administrator (CSA) required.
• One or more Certified Implementation Specialist (CIS) credentials (e.g., ITSM, ITOM, HRSD, CSM).
• Integration Hub / relevant micro-certifications a plus.

Preferred

• Exposure to Agile delivery, DevOps for ServiceNow (CI/CD, automated testing/ATF), and multi-instance/global deployments.
• Familiarity with cloud platforms (AWS/Azure/GCP) and enterprise identity (SSO/SAML/OAuth).

Location and Work Set-up

• Pune, Maharashtra, India
• Work Mode: In Office