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Il/ elle travaille en parfaite harmonie avec les services supports annexes comme la comptabilité, l’ordonnancement, l’expédition ainsi qu’avec les commerciaux de sa zone géographique. \nMISSION METIER\nGestion des demandes commerciales France & Export \no Saisir et traiter les commandes clients dans l’ERP ;\no Préparer et suivre les devis ;\no Assurer le contrôle exhaustif de la conformité des commandes (conditions commerciales, techniques, incoterms, modalités de paiement) ;\no Vérifier la conformité réglementaire de la liasse documentaire export ;\no Gérer les relances commerciales ;\no Assurer le suivi des délais et des dates de livraison ;\no Traiter les commandes bloquées et soldes de commandes ;\no Assurer la facturation et son suivi ;\no Assurer le suivi des expéditions jusqu’à livraison ;\nAdministration des ventes & Relation client\no Créer et mettre à jour les fiches clients ;\no Gérer les appels entrants et sortants de manière professionnelle ;\no Gérer les litiges, le service après-vente et les demandes d’avoirs ;\no Appliquer les directives de la Direction (remises, conditions de paiement, transport, gestion du risque client) ;\no Être force de proposition dans les négociations clients ;\no Participer aux initiatives commerciales déployées par les équipes de vente et par les filiales ;\no Effectuer un reporting régulier à sa hiérarchie ;\nConformité réglementaire Europe & Export\no Assurer la mise à jour réglementaire Europe et Export ;\no Collecter les éléments servant de preuve lors des expéditions intra-UE et hors UE ;\no Assurer la traçabilité et l’archivage des dossiers export ;\no Maintenir des contacts réguliers avec les transporteurs, clients et services internes. \nCoordination transverse\nAssurer une liaison permanente avec :\no Équipes commerciales\no Production\no Logistique / Expédition\no Ordonnancement\no Comptabilité\no SAV\no Hotline\no Remplacer ponctuellement les collègues du service client si nécessaire.\nRequirements\nPROFIL DU 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