{"id":992092,"url":"https://alion.io/job/veremark-account-manager","title":"Account Manager","company":{"id":696532,"name":"Veremark","domain":"veremark.com","url":"https://alion.io/company/veremark","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Power BI","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-15T05:15:10Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-26T14:03:01Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.\nWe started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.\nWe have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.\nBut this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.\n As an Account Manager, you will be responsible for protecting and growing revenue by partnering with clients to help them achieve their goals, maximise the value they receive from our solutions, and deliver positive business outcomes. You will act as the voice of the customer, driving continuous improvement across the business while working cross-functionally to support both customer and company success.\nCultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery, heightened client satisfaction and growth.\nAssessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth.\nActively listening to client feedback and advocating on their behalf internally.\nAdopting a strategic approach in managing client accounts effectively.\nProactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels.\nIdentifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals.\nCollaborating with the sales team to generate new business and expand accounts.\nHanding renewal of contracts\nConducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions.\nUtilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications.\nMaintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company.\nAddressing client escalations promptly and resolving any complaints efficiently.\nStaying abreast of current industry trends to ensure relevance and competitiveness.\nUpholding a proficient understanding of company products and services.\nCommunicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders.\nAdhere to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws.\nActing in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties.\nPerforming other ad hoc tasks or projects, as assigned.\n What We’re Looking For:\nExperience of working within background screening\nExperience building effective external relationships\nProactive mindset focused on client success\nStrong problem-solving and initiative\nObjection handling and negotiation skills\nAccount/Client management experience\nExcellent interpersonal and communication skills\nConfidence and professionalism in presentations","description_format":"text","description_chars":3579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-09-17T03:52:31Z"}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":1,"age_days":11,"expected_fill_days":50,"reasons":["conf:10","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/veremark-account-manager","json_url":"https://alion.io/job/veremark-account-manager.json","meta":{"generated_at":"2026-09-27T04:08:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3874,"day_limit":5000,"remaining_today":1126,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}