{"id":3353868,"url":"https://alion.io/job/veridapt-support-engineer-americas-namer","title":"Support Engineer – Americas (NAMER)","company":{"id":694472,"name":"Veridapt","domain":"veridapt.com","url":"https://alion.io/company/veridapt","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-27T10:04:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T10:35:52Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"VERIDAPT is seeking a Support Engineer to join our Customer Support team, reporting to the Customer Support Team Lead (Americas). This role is central to delivering high-quality technical support to our customers and partners, ensuring the reliable performance of VERIDAPT's industrial IoT hardware, software and fuel management solutions.\nAbout the Role\nAs a Support Engineer, you'll play a key role in keeping our customers' operations running smoothly by troubleshooting technical issues, resolving incidents and supporting the deployment and upgrade of VERIDAPT's technology.\nWorking closely with customers, service partners and internal teams, you'll provide primarily remote technical support, with occasional onsite assistance. You'll work across both hardware and software systems, investigate complex technical challenges and help drive improvements to our products, processes and overall customer experience.\nThis is a great opportunity for someone who enjoys problem-solving, has a passion for technology and wants to develop their technical expertise while supporting customers across the Americas and beyond.\nWhat you'll be doing\nProvide remote and occasional onsite technical support to customers and service partners, ensuring timely and effective issue resolution.\n\nMonitor and manage incoming support tickets, troubleshooting incidents and resolving issues in line with service level agreements (SLAs).\n\nInvestigate and troubleshoot hardware, software, networking, cloud connectivity and data synchronization issues.\n\nAnalyze system logs, alerts and monitoring tools to identify root causes and implement solutions.\n\nSupport the deployment, configuration and upgrades of VERIDAPT applications, hardware and firmware.\n\nCoordinate system updates, testing and change management activities to minimize disruption to customer operations.\n\nPrepare technical reports, maintain accurate support records and develop clear technical documentation and troubleshooting guides.\n\nCollaborate with internal engineering, product and customer-facing teams to escalate issues, share insights and improve product performance.\n\nBuild strong working relationships with customers and service partners, providing clear communication and technical guidance.\n\nIdentify opportunities to improve support processes, product functionality and the overall customer experience.\n\nParticipate in on-call support arrangements when required.\n\nAbout you\nWe're looking for someone who enjoys solving technical challenges, takes pride in delivering excellent customer support and is eager to build their knowledge across software, hardware and emerging technologies.\nYou'll ideally bring:\nA degree in Electrical, Electronics, Computer or Systems Engineering, Computer Science, Information Technology or a related discipline, or an equivalent technical qualification with relevant hands-on experience.\n\nRecent graduates with relevant internship, co-op or industry experience are encouraged to apply.\n\nStrong technical troubleshooting and problem-solving skills, with the ability to investigate both hardware and software issues.\n\nA good understanding of computer networking, connectivity and IT systems.\n\nSome exposure to Linux and scripting languages, such as Bash, Python or PowerShell.\n\nFamiliarity with ticketing and issue-tracking systems such as HubSpot or Jira.\n\nExcellent written and verbal English communication skills, with the ability to explain technical information clearly.\n\nStrong organisational skills, attention to detail and the ability to manage competing priorities.\n\nProficiency in Microsoft Office applications.\n\nA valid US driver's license and willingness to travel domestically and internationally as required.\n\nHighly regarded but not essential:\nITIL 4 Foundation, CompTIA A+, Network+ or similar technical certifications.\n\nExperience with instrumentation and control systems.\n\nPrevious exposure to industrial IoT, fintech, mining or rail industries.\n\nExperience supporting cloud-connected applications, hardware integrations or remote monitoring systems.\n\nThe kind of person who'll thrive at VERIDAPT\nYou're proactive, curious and technically minded, with a genuine interest in understanding how things work and finding solutions when they don't. You're comfortable taking ownership of technical challenges, communicating with customers and collaborating with colleagues across different teams and regions.\nYou enjoy learning new technologies, sharing knowledge and finding ways to make processes more efficient. You're organized, adaptable and committed to delivering a positive customer experience.\nAt VERIDAPT, our values are centered around innovating with purpose, tenacity, collaboration and trust, and we're looking for someone who brings those behaviors to the way they work with colleagues, partners and customers.\nWorking at VERIDAPT\nOur benefits for employees include:\n4 weeks PTO a year, 10 days sick leave + more\n\nGenuine remote working from home in the US with a company laptop provided\n\nHealth insurance (Cigna Gold Plan) + Guardian Dental & Vision\n\n$350 USD remote work setup allowance\n\n$200 USD annual wellbeing allowance\n\nTwo paid VERI GOOD Days each year to give back to a cause you care about\n\nEnhanced paid parental leave (2-4 weeks in addition to legislated entitlements)\n\nCoaching and counselling through our Employee Assistance Program\n\n$2,000 USD employee referral payment\n\nOngoing learning and development through virtual and in-person training\n\nThe opportunity to work with innovative technology that's making mining operations safer, smarter and more sustainable around the world\n\nReady to join us?\nReady to put your technical skills to work and make a real impact? Whether you're an early-career engineer or have hands-on technical support experience, we'd love to hear from you. APPLY NOW!\nImportant: Applicants must have full, unrestricted working rights in the United States. 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