{"id":3688505,"url":"https://alion.io/job/verifiable-customer-success-manager","title":"Customer Success Manager","company":{"id":450994,"name":"Verifiable","domain":"verifiable.com","url":"https://alion.io/company/verifiable-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Jira","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:06:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T06:56:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You’ll be each customer’s main point of contact after implementation. You’ll drive adoption, find growth opportunities and make sure customers get measurable value from Verifiable.\nYou’ll work closely with Product, Support and Sales to deliver a great customer experience and build long-term relationships.\nKey Responsibilities\nOwn the customer relationship from the implementation hand-off through renewal and expansion, and keep CRM data accurate and up to date.\n\nBecome a trusted advisor who drives retention, strong adoption and value delivery, and turns customers into advocates.\n\nBuild a deep understanding of each customer’s business goals, initiatives and use cases, and tailor your guidance to them.\n\nDevelop advanced knowledge of Verifiable’s products, including our API, Salesforce and native AI offerings. Use it to drive adoption of complex technical products and improve customer ROI.\n\nLead Quarterly Business Reviews with executive stakeholders to show ROI, align on business objectives, share product updates and lay the groundwork for renewal.\n\nSpot risk and barriers to value early, diagnose the root causes, and lead remediation and recovery plans.\n\nAct as the voice of the customer: collect product feedback and requests, and turn customer needs into clear input for Product and Development teams.\n\nContribute to internal initiatives that improve the CSM function and the wider customer experience.\n\nQualifications\n3+ years in customer success or account management, preferably in enterprise SaaS.\n\nProven experience building relationships with C-level, VP and Director-level stakeholders.\n\nStrong technical aptitude: you’re comfortable explaining APIs, integrations and implementation concepts at a high level.\n\nAbility to prioritize, work independently and manage a large book of customers.\n\nDeep tech stack experience, including leveraging AI, coupled with Slack, GSuite, Jira, and Notion fluency\n\nThrives in a fast-moving, rapidly changing environment.\n\nExcellent verbal and written communication with both internal and external teams.\n\nA strong sense of ownership and a track record of driving excellent customer outcomes.\n\nNice to have\nHands-on Salesforce knowledge, including custom configurations and integrations.\n\nExperience in healthcare, credentialing or compliance-focused SaaS.","description_format":"text","description_chars":2436,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","B2B Company & 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