{"id":3277654,"url":"https://alion.io/job/verifiable-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":450994,"name":"Verifiable","domain":"verifiable.com","url":"https://alion.io/company/verifiable","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-02-25T17:45:00Z","employer_posted_date":"2026-02-25","last_verified_at":"2026-11-15T15:17:33Z","board_verified":true,"closed_at":null,"days_open":263,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":261},"description":"Verifiable is seeking an experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth within our strategic accounts. This role will be the primary point of contact for key customers-ensuring seamless onboarding, delivering ongoing technical support, identifying expansion opportunities, translating customer feedback into actionable insights, and ultimately delivering ROI for customers. You’ll work cross-functionally with Product, Solutions, Enablement, and Support to build lasting relationships and maximize customer value.\nKey Responsibilities\nDevelop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions.\nPartner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.\nForm deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.\nConduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.\nIdentify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services.\nDrive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.\nDrive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.\nSupport accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases.\nMonitor account health and proactively resolve and escalate issues to reduce churn.\nMaintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity.\nPursue ongoing healthcare industry and CRM platform education and training.\nContribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.\nQualifications\n5+ years of Senior Customer Success in B2B SaaS (healthcare and Salesforce experience preferred)\nFamiliarity with Salesforce CRM and customer success tools, including experience building or troubleshooting basic Salesforce process builder/flow automations and reports.\nExperience managing a book of business > $3M ARR, building pipeline, & closing deals\nStrong Executive relationship-building, communication, presentation and problem-solving skills\nExperience navigating complex, matrixed client relationships and driving retention\nProven ability to translate technical concepts into business value for non-technical stakeholders.","description_format":"text","description_chars":2989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-10-26T15:25:05Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":262,"expected_fill_days":31,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/verifiable-enterprise-customer-success-manager","json_url":"https://alion.io/job/verifiable-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-11-15T21:02:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450994},"rest":"https://alion.io/mcp/rest/get_company?id=450994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverifiable-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverifiable-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverifiable-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verifiable-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverifiable-enterprise-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3277654}},{"tool":"search_jobs","arguments":{"company":"verifiable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3277654},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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