{"id":4298629,"url":"https://alion.io/job/verified-first-client-services-representative","title":"Client Services Representative","company":{"id":179698,"name":"Verified First","domain":"verifiedfirst.com","url":"https://alion.io/company/verified-first","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-13T23:16:07Z","employer_posted_date":null,"last_verified_at":"2026-11-13T23:16:07Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Us:Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the \"Best Places to Work\" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!\nSummary:The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.\nHow our Client Services Representative spends their time:\n\nProvide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;\n\nMeet the goals of the Client Service team around response times and resolution times for client cases; \n\nEducate clients on searches, forms needed for searches, and the adverse action process;\n\nAssist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;\n\nTrain new clients on the billing process;\n\nAssist other departments in obtaining information and forms needed from clients to perform searches;\n\nPerform other duties as assigned.\n\nWhat you bring:\nA positive, solution-focused attitude;\n\nAn interest in learning more about application support and service delivery;\n\nAn interest in continuous improvement;\n\nAbility to maintain regular and punctual attendance;\n\nYou work well independently but understand the importance of teamwork;\n\nStrong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.\n\nPreferred Qualifications:\nHigh School Diploma or equivalent required;\n\n1 - 2 years of experience in a Client Services Department in a call center environment;\n\nWorking knowledge of G-Suite and Microsoft Office products;\n\nExperience in Salesforce is preferred;\n\nBackground screening experience is preferred;\n\nProven ability to build, nurture, and retain client relationships;\n\nAble to sit at a desk and work on a computer for prolonged periods of time;\n\nNavigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.\n\nWhat we bring:\n\nFlexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.\n\nGrowth: Continue to learn with continuous education and ongoing training. You won’t stall here; growth is part of our success.\n\nOutstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.\n\nWhat are the next steps?\nOur Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an emaill to schedule an interview.\n\nVerified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.\n\nThe pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations. \n\nOriginally posted on Himalayas","description_format":"text","description_chars":3359,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T02:28:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T04:21:59Z"},"pay":null,"html_url":"https://alion.io/job/verified-first-client-services-representative","json_url":"https://alion.io/job/verified-first-client-services-representative.json","meta":{"generated_at":"2026-11-14T04:21:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179698},"rest":"https://alion.io/mcp/rest/get_company?id=179698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverified-first-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverified-first-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverified-first-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verified-first-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverified-first-client-services-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4298629}},{"tool":"search_jobs","arguments":{"company":"verifiedfirst.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4298629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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