{"id":4081657,"url":"https://alion.io/job/verified-first-client-success-manager","title":"Client Success Manager","company":{"id":179698,"name":"Verified First","domain":"verifiedfirst.com","url":"https://alion.io/company/verified-first","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-11T15:50:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T15:50:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Position: Client Success ManagerStatus: Full-TimeFLSA Code: Exempt About Us:Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the \"Best Places to Work\" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you — ambitious, hardworking, and fun — to join our team!\nSummary:The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.\nHow our Client Success Manager spends their time:\n\nBuild and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment; \n\nIdentify and build relationships with key leadership/decision makers; \n\nContact at-risk clients to find resolutions and retain them;\n\nDrive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;\n\nMonitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs; \n\nWork with clients to match Verified First products and services to fulfill their current and future hiring needs; \n\nDeliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add; \n\nPerform other duties as needed.\n\nWhat you bring:\nProven work experience as a Customer Success or Account Manager; \n\nEncourage a direct and positive relationship between the community and the company;\n\nAble to thrive in a fast-paced environment;Exceptional ability to communicate and foster positive business relationships;\n\nAble to quickly learn new software and use systems accurately;\n\nYou are a natural problem solver and are focused on creating solutions;\n\nYou can adapt quickly to a changing environment;\n\nYou work well independently but understand the importance of teamwork;\n\nStrong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.\n\nQualifications:\nHigh School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;\n\n2+ years of experience in Customer Success or Account Management is preferred; \n\nExperience working for a CRA, or HRIS platform; \n\nExperience using Salesforce or similar CRM a plus;\n\nWorking knowledge of G-Suite and Microsoft Office products.\n\nWhat we bring:\nFlexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.\n\nGrowth: Continue to learn with continuous education and ongoing training. You won’t stall here; growth is part of our success.\n\nOutstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.\n\nWhat are the next steps?Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.\nVerified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations. \n\nOriginally posted on Himalayas","description_format":"text","description_chars":3816,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T17:28:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/verified-first-client-success-manager","json_url":"https://alion.io/job/verified-first-client-success-manager.json","meta":{"generated_at":"2026-11-14T05:23:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179698},"rest":"https://alion.io/mcp/rest/get_company?id=179698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverified-first-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverified-first-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverified-first-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verified-first-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverified-first-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4081657}},{"tool":"search_jobs","arguments":{"company":"verifiedfirst.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4081657},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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