{"id":342346,"url":"https://alion.io/job/verint-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":34925,"name":"Verint","domain":"verint.com","url":"https://alion.io/company/verint","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-11-08T23:38:36Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":117},"description":"At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.\nOverview of Job Function:\nThe Application Consultant is responsible for delivering a professional, creative, and high-quality experience for Verint customers across the CALA region. This role supports both internal and external stakeholders through consulting engagements delivered virtually and in-person, as well as training on multiple Verint solutions. The consultant will play a key role in driving customer adoption, satisfaction, and long-term success.\nPrincipal Duties and Essential Responsibilities:\nAssist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.\nSupport creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives.\nHelp drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.\nCollaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.\nLearn and become a subject matter expert on assigned Verint Product Solutions so that you can speak and demonstrate intelligently about the product's value and usage.\nAssist in the ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.\nIdentify Expansion Opportunities to drive revenue growth.\nWork with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.\nEvaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.\nBring intelligent product feedback and recommendations from customers back to the product team.\nAdvocate customer needs/issues cross-departmentally.\nAct as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.\nMinimum Requirements:\nBachelor’s degree or equivalent experience\nMinimum of 0-3 years of experience in a customer-facing role focused on Customer Success\nProficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment\nAbility to speak and write English, Spanish, and Portuguese fluently\nA “do what it takes” mentality\nA strong sense of urgency to perform actions quickly\nDetail-oriented\nStrong team player but a self-starter that can operate independently\nProficiency in multitasking, such as handling escalation calls in the morning, conducting best practices calls during mid-day, facilitating onboarding meetings in the afternoon, etc.\nAbility to effectively and successfully handle customer service issues and conflict situations\nAbility to travel up to 25% (domestic and regional within CALA) \nSuccessful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations\nPreferred Requirements:\nProven ability to support continuous value of our product(s), with a passion for customers to help them succeed\nPrior experience in closing renewals and/or professional services opportunities\nExperience managing customers of various sizes and knowing how/why to manage them differently\nExperience with Totango or other success platforms\nExperience 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