{"id":3121192,"url":"https://alion.io/job/verisma-customer-service-representative","title":"Customer Service Representative","company":{"id":1931405,"name":"Verisma","domain":"verisma.com","url":"https://alion.io/company/verisma","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":105000,"period":"year","method":"global_role_seniority_cell","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-22T04:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T22:38:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative (CSR)\nSummary of Position:\nThe Customer Service Representative (CSR) is responsible for fielding customer inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent service standards and metrics. The CSR provides issue resolution, status updates concerning medical record requests, and posts corrective action notes in the corporate database to facilitate timely and accurate release of information processing.\n\nDuties & Responsibilities:\nAbility to support customer service calls for multiple lines of business \nProficient in the use of Department resources (CS Notebook, Protocols, VRM etc.)\nReceive inbound phone inquiries from requester clients regarding patient medical records (8 - 10 calls per hour)\nManage customer concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc.\nActively document call details in VRM and RingCentral during call handling to ensure timely call resolution (ACW >40 seconds)\nRespond to all calls in a professional manner consistent with identified standards and metrics (QA Score of >93)\nManage requests queues for client support made via voicemail and/or email (20 per hour)\nServe as a training buddy for new hires\nAbility to data enter request\nMaintain positive relationships with customers and ROI requestors (attorneys, insurance companies, state disability\noffices, record copy services, peer organizations, doctor’s offices, patients, and others) including internal customers\nMaintain strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as customer specific requirements\nAdhere to schedule for Breaks/Lunches, minimize time in “unavailable and consistently achieve a “Working Rate” of >85%\nEnsure that queued calls are answered timely (Call refusal average of >1 per day)\nLimit unscheduled absences (no more than 5 unscheduled absences in a 12-month period)\nLive by and promote Verisma Core Values\nPerforms other duties as assigned to meet the needs of the department and the Company\n\nMinimum Qualifications:\nHS Diploma or equivalent, some college preferred\n3+ years of customer service experience, or consistently exceed expectations in the duties described above for a period of >1 year.\n1 year of experience in a healthcare setting, preferred\nKnowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred\nStrong verbal communication skills.\nFlexibility, strong problem-solving skills.\nComputer knowledge, including accurate keyboarding skills required.\nStrong problem-solving skills and attention to detail.\nStrong level of patience to resolve customer concerns\nExceptional interpersonal skills and capacity to build effective relationships with co-workers and customers.\nAbility to work effectively and independently in high volume & fast-paced environments.","description_format":"text","description_chars":2902,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-23T00:30:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/verisma-customer-service-representative","json_url":"https://alion.io/job/verisma-customer-service-representative.json","meta":{"generated_at":"2026-10-28T23:05:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1931405},"rest":"https://alion.io/mcp/rest/get_company?id=1931405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisma-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisma-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisma-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisma-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisma-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3121192}},{"tool":"search_jobs","arguments":{"company":"verisma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3121192},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}