{"id":3837983,"url":"https://alion.io/job/verisure-ai-technical-lead","title":"AI Technical Lead","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-07T05:47:08Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alicante, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon SageMaker","optional":false},{"name":"AWS","optional":false},{"name":"AWS CDK","optional":false},{"name":"CI/CD","optional":false},{"name":"DeepEval","optional":false},{"name":"Git","optional":false},{"name":"LangSmith","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Promptfoo","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Ragas","optional":false},{"name":"Scrum","optional":false},{"name":"Terraform","optional":false},{"name":"Amazon EventBridge","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"AWS Lambda","optional":true},{"name":"AWS Step Functions","optional":true},{"name":"AWS Strands Agents","optional":true},{"name":"CrewAI","optional":true},{"name":"Embeddings","optional":true},{"name":"Human-in-the-Loop","optional":true},{"name":"LangChain","optional":true},{"name":"LangGraph","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Multi-Agent Systems","optional":true},{"name":"OpenSearch","optional":true},{"name":"pgvector","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-11-05T21:40:27Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T09:28:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.\nTechnology is at the heart of everything we do, and we like to stay ahead of the curve. We don’t wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation.\nAbout The Role\nWe now have the opportunity for a AI Technical Lead to join our Technology Department.\nLocation: Verisure Tech Hub - Alicante.\nThe role will be based at our new technology site in Alicante. Backed by over 1,800 technologists worldwide and powered by one of Europe’s largest IoT platforms.\nYour Future Team\nYou will join the IT Telephony team, one of the most critical functions in our organisation. The team runs the contact center platform that connects Verisure with its customers in 18 countries across Europe and Latam.\nWe are a multicultural team used to working internationally, so collaboration, flexibility and clear communication are part of our daily life. We run services where downtime is not an option, which gives us a strong sense of ownership and responsibility. At the same time, we keep apositive, close and supportive atmosphere, where people help each other and celebrate wins together.\nThe Opportunity\nLead the technical transformation of our customer interactions, moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels.\nShape and deliver AI agents and conversational solutions across the customer journey, from self-service and authentication to real-time agent assist, call summarization, automation and customer insights.\nPlay a key role in our evolution from Genesys OnPrem to Genesys Cloud, defining how AI and agentic capabilities are embedded into our next-generation contact center architecture.\nDefine architecture, engineering standards and key technical decisions, remaining hands-on when needed to ensure solutions are reliable, secure and scalable.\nLead a multidisciplinary team of AI Engineers and QA Engineers, acting as the technical reference and taking solutions from business requirements through architecture, engineering, deployment and production.Build your team's capabilities through mentoring.\nCollaborate closely with Product, Architecture, Security, Legal, platform teams and business stakeholders across different countries.\nTech Stack\nAgentic AI & LLMs | LangGraph | AWS Strands Agents | CrewAI | LangChain | ReAct | Plan-and-Execute | Tool Usage | Multi-Agent Orchestration | Human-in-the-Loop | RAG | Embeddings | Vector Databases | pgvector | OpenSearch | Retrieval | Re-ranking | MCP (Model Context Protocol) | REST APIs | Event-Driven Architectures | AWS Bedrock | AWS Lambda | AWS Step Functions | Amazon EventBridge | Amazon SageMaker | Python 3.10+ | Git | CI/CD | Infrastructure as Code (IaC) | Terraform | AWS CDK | LangSmith | DeepEval | Ragas | promptfoo | Test Automation | API Testing | End-to-End Testing | Production Monitoring & Alerting | Amazon CloudWatch | CCaaS | Genesys Cloud | Amazon Connect | NICE | Conversational AI | Voice Channels | Digital Channels\nRequired Qualifications\nTechnical Leadership: previous experience as Tech Lead, translating business requirements into technical designs, defining architecture, guiding engineering decisions and taking solutions through development, deployment and production.\nAI in Production: experience designing and building AI/ML or LLM-based solutions, with at least one solution successfully deployed to production; exposure to agentic systems, RAG, prompt engineering, evaluation and guardrails.\nCloud-Native Architecture: experience designing cloud-native, distributed and integration-heavy solutions, ideally in AWS, with experience operating them in production.\nEngineering Excellence: Strong engineering practices across clean code, automated testing, CI/CD, code reviews, observability and production operations, with experience promoting shared standards through engineering chapters/communities of practice and mentoring other engineers.\nLanguages: Fluent in Spanish and English \nSoft skills & Mindset\nLeadership by example: you inspire through technical credibility, consistency and genuine care for people.\nTalent developer: you enjoy mentoring, giving feedback and seeing others grow, especially junior profiles.\nTeam builder: you create a positive, collaborative and high-trust environment where people want to be.\nPragmatic decision-maker: you balance perfection and delivery, and you are not afraid to make and explain difficult technical decisions.\nStrong communication and influence skills: with technical and business audiences, including management.\nAbility to manage multiple priorities and adapt quickly to change.\nContinuous learning mindset and passion for the rapidly evolving AI landscape.\nIf you’re not sure you meet every requirement, we encourage you to apply anyway - you might have a good fit for this role or another opportunity within our team. Verisure is an equal-opportunity employer and welcomes applicants from diverse backgrounds.\nWhat Verisure Offers You\nHybrid Work Model - Split your time between home and our offices in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h).\nDynamic Culture - Work in a collaborative and supportive team\nGlobal Impact - You solutions will scale internationally\nTeam Environment - Strong Scrum practices, clear ownership, and real team support\nContinuous Learning - Tech Learning and Tech Carreer Plans\nLunch & coffee included at our offices - You won’t need to pay for your daily meal when you are at the office! :)\nPaid time off: 23 days and an additional bank of extra hours for even more flexibility.\nJoin Us!\nAt Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.\nInterested in building great tech solutions?\nApply today and be part of our team. For questions regarding this position, please contact:\nAgustina Lopez Dieguez\n\nOur Company DNA\n· Passionate in Everything We Do:\n· Committed to Making a Difference\n· Always Innovating\n· Winning as a Team\n· With Trust & Responsibility","description_format":"text","description_chars":6333,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-05T21:40:27Z"},{"event":"close","at":"2026-11-06T02:23:18Z"},{"event":"reopen","at":"2026-11-06T07:02:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/verisure-ai-technical-lead","json_url":"https://alion.io/job/verisure-ai-technical-lead.json","meta":{"generated_at":"2026-11-07T13:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1890878},"rest":"https://alion.io/mcp/rest/get_company?id=1890878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisure-ai-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisure-ai-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisure-ai-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisure-ai-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisure-ai-technical-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3837983}},{"tool":"search_jobs","arguments":{"company":"verisure.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3837983},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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