{"id":3973937,"url":"https://alion.io/job/verisure-customer-care-operator","title":"Customer Care Operator","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":86,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T17:17:59Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:49:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Voor ons Operations Departement in België, zijn we opzoek naar een enthousiaste Customer Care Agent voor onze Customer Care Afdeling.\nFunctieomschrijving\nBen jij klantgericht, communicatief sterk en heb je affiniteit met techniek? Dan is deze functie als Customer Care Agent bij ons alarmsystemenbedrijf iets voor jou!\nAls eerste aanspreekpunt help je klanten telefonisch met hun vragen over hun alarmsysteem, hun klantenportaal, en eenvoudige technische issues. Daarnaast bied je ook ondersteuning aan technici en collega’s bij technische problemen. Jij zorgt ervoor dat klanten snel, professioneel en correct geholpen worden.\nVerantwoordelijkheden:\nJe ontvangt inkomende oproepen van klanten en behandelt hun vragen professioneel en klantgericht.\n\nJe biedt een gepaste oplossing of schakelt indien nodig door naar de juiste dienst.\n\nJe ondersteunt bij vragen over MyPages (klantenportaal) en alarmsystemen.\n\nJe ondersteunt je Teamleader met de taken die aan jou worden toevertrouwd.\n\nJe beantwoordt technische oproepen van klanten en technici.\n\nJe helpt bij het diagnosticeren van technische storingen op afstand.\n\nJe coördineert interventies indien nodig en zorgt voor correcte opvolging in technische dossiers.\n\nJouw profiel\nDe ideale kandidaat voor deze functie is een doorzetter die in staat is om nieuwe informatie op een snelle en correcte manier te begrijpen en toe te passen.\nJe hebt een goede kennis van het Nederlands en het Frans, zowel gesproken als geschreven.\n\nJe bent klantvriendelijk, empathisch en professioneel.\n\nJe spreekt vlot Nederlands. Kennis van Frans in een pluspunt.\n\nJe bent technisch nieuwsgierig en leert snel nieuwe informatie aan.\n\nJe werkt nauwkeurig, zelfstandig en behoudt altijd het overzicht.\n\nEen basiskennis van IT-toepassingen zoals Word, Excel, Teams en Outlook is een meerwaarde.\n\nJe bent flexibel ingesteld en bereid om te werken tussen 8.00 en 18.00 uur van maandag tot vrijdag, met sporadisch een zaterdag van 8.00 tot 16.00 uur.\n\nOns aanbod:\nInterne en externe opleiding\n\nVast contract met een aantrekkelijk salaris\n\nPremies voor zaterdagwerk\n\nMaaltijdcheques van €9 per gewerkte dag\n\nHospitalisatieverzekering\n\nGroepsverzekering\n\nEcocheques\n\n6 extra verlofdagen per jaar (ADV-dagen)\n\nJe komt terecht in een enthousiast team waar telefonische klantgerichtheid en technische ondersteuning hand in hand gaan. Jouw bijdrage zorgt ervoor dat onze klanten zich veilig en gehoord voelen, elke dag opnieuw.","description_format":"text","description_chars":2446,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-09T17:17:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T01:48:08Z"},"pay":null,"html_url":"https://alion.io/job/verisure-customer-care-operator","json_url":"https://alion.io/job/verisure-customer-care-operator.json","meta":{"generated_at":"2026-11-10T01:48:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1890878},"rest":"https://alion.io/mcp/rest/get_company?id=1890878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisure-customer-care-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisure-customer-care-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisure-customer-care-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisure-customer-care-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisure-customer-care-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973937}},{"tool":"search_jobs","arguments":{"company":"verisure.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}