{"id":2302864,"url":"https://alion.io/job/verisure-customer-service-advisor-2","title":"Customer Service Advisor","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-13T12:48:45Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Customer Service Advisor\nLocation: Newcastle, NE12 8BU\nSalary: Starting at £26,133 per annum, increasing with role progression, plus £1,200 performance-based bonus\nHours: 40 hours per week\nShifts: Monday to Friday, 9:00am - 6:00pm\nHolidays: 21 days annual leave (increasing to 23 days after 12 months’ service) plus bank holidays\nAbout the Role\nWe are currently recruiting Customer Service Advisors to join our Customer Service department at Verisure Services in Newcastle.\nThis is a role where you will support customers by handling queries, resolving complaints, and ensuring a high quality customer experience at every interaction.\nAbout Verisure\nVerisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.\nOur mission is simple: to give our customers peace of mind by protecting what matters most.\nKey Responsibilities\nDeliver excellent customer service within an inbound contact centre environment\nHandle customer complaints professionally and effectively\nRespond to customer enquiries clearly and accurately\nSupport customers with invoices and process payments over the phone\nMake outbound calls when required to update customers\nMaintain accurate and up-to-date customer records\nSkills and Experience\nIdeally at least 1 year’s experience in a customer service environment\nStrong communication skills with a problem-solving mindset\nConfident multitasker with good IT skills, including MS Office\nCustomer-focused and passionate about delivering a high-quality service\nStrong active listening skills\nBenefits Package\nAt Verisure, we value our people and offer a comprehensive benefits package, including:\nYour birthday off\nOnsite coffee shop and canteen\nDiscounted gym and health club memberships\nPrivate healthcare and MediCash cash plan\nPerkBox access for discounts and freebies\nEmployee referral rewards\nEnhanced maternity and paternity schemes\nDiscounts on Verisure alarm systems\nCycle to Work Scheme","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-11T21:13:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":53,"expected_fill_days":13,"reasons":["conf:0","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/verisure-customer-service-advisor-2","json_url":"https://alion.io/job/verisure-customer-service-advisor-2.json","meta":{"generated_at":"2026-10-13T13:31:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1890878},"rest":"https://alion.io/mcp/rest/get_company?id=1890878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisure-customer-service-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisure-customer-service-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisure-customer-service-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisure-customer-service-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisure-customer-service-advisor-2"}]}