{"id":2302860,"url":"https://alion.io/job/verisure-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":29325,"currency":"GBP","period":"year","gross":null,"usd_annual":38812},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T08:53:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Customer Service Advisor\nLocation: Newcastle upon Tyne - NE12 8BU\nHours: Monday - Friday, 9am - 6pm (40 hours per week - office based)\nSalary: £27,200 Year 1 | £28,260 Year 2 | Up to £29,325 Year 3 (performance dependant)\nStart Date: 10th October 2026\nJoin the No.1 Global Leader in Monitored Security\nVerisure is officially the world’s #1 professionally monitored security company, protecting over 6.2 million families and small businesses globally.\nWith operations across 18 countries and continued growth across the UK, this is an exciting opportunity to join a business focused on innovation, customer experience, and protecting what matters most.\nWe are currently recruiting for multiple Customer Support Advisors to join our growing Newcastle team.\nThe Role\nWorking within an inbound contact centre environment, you will support customers with a range of technical and account-related queries, ensuring issues are resolved efficiently and professionally.\nYou will also handle customer complaints, provide updates on ongoing cases, and work closely with internal teams to deliver an outstanding customer experience throughout.\nKey Responsibilities\nDeliver high-quality technical customer support via inbound calls and customer enquiries\nHandle customer complaints in a professional and solution-focused manner\nProvide clear and accurate guidance across multiple communication channels\nMake outbound calls where required to provide updates or resolve issues\nMaintain accurate and detailed customer records\nEscalate complex technical issues to relevant internal and external teams\nIdentify recurring issues and support continuous improvement initiatives\nWhat We’re Looking For\nIdeally at least 1 year’s experience within a customer service environment\nStrong communication and problem-solving skills\nConfident using IT systems and Microsoft Office\nA customer-focused attitude with a passion for delivering great service\nStrong listening skills and the ability to manage multiple tasks effectively\nWhat’s In It For You?\nStructured salary progression over your first 3 years\nMonday to Friday working hours - no weekends\nFull training provided\nSupportive team environment\nCareer progression opportunities within a global organisation\nThe chance to work for an industry-leading brand experiencing continued growth\nInterviews will be taking place ASAP with an expected start date of 19th October 2026.","description_format":"text","description_chars":2399,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-11T21:13:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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