{"id":2302582,"url":"https://alion.io/job/verisure-field-retentions-engineer-2","title":"Field Retentions Engineer","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":66175},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-22T00:00:00Z","employer_posted_date":"2026-08-22","last_verified_at":"2026-10-13T16:45:17Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Field Retentions Engineer - salary potential: £50,000 per annum (OTE)\nLocation: Milton Keynes & surrounding areas\nSalary: £25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)\nJob type: Full Time (40hrs per week)\nShift Pattern: 9am to 6pm (Mon-Fri)\nHolidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service\nWe have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!\n*MANUAL DRIVERS LICENSE REQUIRED*\nVerisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.\nWith over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.\nAs a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.\nAs a Field Retentions Engineer, you will be:\nDealing with escalated high-level complaints\n\nInstalling and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.\n\nProviding a detailed, informed walk-through of the Verisure Alarm system.\n\nEstablish, build and manage strong long-term customer relationships\n\nIdentifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience\n\nEnsuring we are always promoting what is currently best for customer security solution in order to retain customer accounts\n\nTrouble shooting any issues and repeat false alarms that may arise.\n\nManaging stock materials and company vehicle maintenance in line with schedules.\n\nRequired criteria:\nStrong English communication skills and a good team player\n\nAbility to start and keep conversation going, taking over the responsibility of resolving the ongoing issues\n\nStriving to achieve performance and customer targets to earn bonus\n\nCustomer oriented, genuinely passionate about providing an amazing experience through every interaction\n\nA clean manual driving licence\n\nEngineering/Technical/Retentions/Salesexperience: 1 year (preferred)\n\nBenefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:\nCompany van provided with optional personal use\n\nFuel card provided for business miles only\n\nCompany smartphone\n\nBirthday off\n\nUncapped commission scheme based on productivity\n\nEmployee alarm discount programme\n\nEmployee referral cash bonus scheme\n\nGym Flex\n\nPension plan\n\nPrivate Health Care plan\n\nCareer progression with excellent growth opportunities.\n\nPerkBox - discounts at local restaurants, attractions, and retail outlets.\n\nVerisure Career Opportunities\nA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.\nThanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.\nDiversity & Inclusion\nVerisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help\nReady to join our team\nand make your dream job a reality? Apply today and we’ll get in touch!\nBe you. Be more. 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