{"id":2302868,"url":"https://alion.io/job/verisure-senior-call-centre-agent","title":"SENIOR CALL CENTRE AGENT","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":52940},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-22T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T16:54:41Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Salary: £30,000-£40,000 OTE | Uncapped Commission\nLocation: Quorum Business Park, Benton Lane, Newcastle upon Tyne | Full-Time\nHigh-performing, target-driven Call Centre Agents wanted to join Verisure’s recruitment team, where you will contact applicants and move them through our hiring process.\nJoin Verisure - Europe & South America’s #1 alarm company - and earn uncapped commission based on your results.\nQuick Facts\nSalary: £30,000-£40,000 OTE\nUncapped commissions\nRecruitment team environment\nHigh-volume, fast-paced\nPerformance-driven KPIs\nWhy Work With Us\nEarn more by delivering results\n Uncapped commission - your performance controls your income\nIncentives, competitions & bonuses\n21 days holiday + bank holidays (rising to 23)\nBirthday off\nBenefits: discounts, gym access, medical insurance\nAward-winning employer (Top Employer 2024 & 2025)\nRole Overview\nAs a Call Centre Agent, you will contact applicants, build rapport, and move candidates through the recruitment process efficiently. This role suits competitive individuals who thrive in KPI-heavy environments and enjoy high activity levels.\nYou will:\nMake high-volume calls\nEngage candidates confidently\nPresent the role clearly and build enthusiasm\nIdentify high-potential applicants\nKeep candidates progressing through the process\nHit daily and weekly KPIs\nSupport team goals with consistency and pace\nWhat You Need\nStrong phone skills\n2 years contact centre experience is a plus\nCompetitive, ambitious and results-driven\nComfortable working with KPIs\nClear communication (English)\nExperience in sales, customer service or high-volume call centres is a plus\nDBS check required (covered by Verisure)\nWho This Role Is For\nHigh performers\nCompetitive personalities\nPeople who enjoy fast-paced, target-driven environments\nCandidates who want real earning potential and progression\nCall centre professionals looking for a senior, performance-based role\nApply Now\nIf you want a role where performance equals income and ambition is rewarded, apply today.\nVerisure is an inclusive, disability-friendly employer. 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