{"id":2315020,"url":"https://alion.io/job/verisure-service-application-engineer","title":"Service Application Engineer","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pozuelo de Alarcón, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T08:53:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"We are looking for a talented and driven Service Application Engineer to join our growing Technology team in Madrid.\nThis is a critical role supporting the applications behind our smart alarm services, ensuring the availability, reliability, and performance of systems that our customers rely on every day. Working closely with development, infrastructure, and operations teams, you will help resolve complex production challenges, drive automation initiatives, and contribute to our transition towards a DevOps and reliability-focused operating model.\nWe are seeking an engineer with strong technical expertise, a proactive mindset, and a passion for solving problems in collaborative, fast-paced environments.\nAbout Verisure\nAt Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them.\nWe integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.\nOur success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.\nResponsibilities\nEnsure the availability, reliability, and performance of business-critical applications and services.\nMonitor, troubleshoot, and resolve production incidents to minimize service disruption.\nDrive automation and continuous improvement initiatives to enhance operational efficiency.\nCollaborate with development, infrastructure, and security teams to improve system scalability, resilience, and protection.\nAnalyze logs, metrics, and system behavior to identify root causes and optimize performance.\nMaintain technical documentation and contribute to disaster recovery and operational best practices.\nRequired Qualifications\n 3+ years of experience in IT Operations Support, Application Support, Service Engineering, Site Reliability Engineering (SRE), or similar roles.\nBachelor's in Telecommunications, Systems Engineering, Computer Science, or related studies.\nRequired Skills\nHands-on experience with Kubernetes and microservices-based environments.\nExperience operating and troubleshooting Apache Kafka / Confluent Kafka.\nStrong Linux/Unix administration and scripting skills (Shell, Python or similar).\nExperience with observability and monitoring tools such as ELK (Kibana, Elasticsearch) and OTel.\nKnowledge of databases and SQL.\nExperience in log analysis, incident troubleshooting, and root cause analysis.\n Automation-first mindset with a focus on operational excellence.\nProfessional English (B2 or higher).\nSoft Skills\nStrong communication and collaboration skills.\nAnalytical mindset with excellent problem-solving abilities.\nOwnership, adaptability, and continuous learning attitude.\nAbility to perform effectively in fast-paced, production-critical environments.\nCustomer and service-oriented mindset.\nVerisure will offer you\n Hybrid model Work from home and at our great Madrid offices in Pozuelo de Alarcón (El Barrial- Centro Comercial)\nLunch included at our canteen You won’t need to pay for your daily meal when you are at the office! :)\nDynamic and vibrant environment Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.\nInternational stakeholder projects\nPeriodic team buildings! Because it’s important to have fun!\nLearning and training programs\nDiversity, inclusion, equity, and belonging at Verisure\nAt Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.\nApply today!\nWe are continuously reviewing candidates, so we encourage you to apply as soon as you can. If you have questions regarding this position, please reach out to our Group TA Specialist, Rita Horák at ","description_format":"text","description_chars":4489,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-12T03:55:25Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.562,"p_room":0.75,"age_days":14,"expected_fill_days":17,"reasons":["conf:0","stale_co","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/verisure-service-application-engineer","json_url":"https://alion.io/job/verisure-service-application-engineer.json","meta":{"generated_at":"2026-10-13T10:27:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15987,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1890878},"rest":"https://alion.io/mcp/rest/get_company?id=1890878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisure-service-application-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisure-service-application-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisure-service-application-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisure-service-application-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisure-service-application-engineer"}]}