{"id":3471588,"url":"https://alion.io/job/verisure-team-coordinator","title":"Team Coordinator","company":{"id":1890878,"name":"Verisure","domain":"verisure.com","url":"https://alion.io/company/verisure-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":99,"open_postings":23,"ghost_share":0,"stale_share":0.043,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malmö, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":92000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-29T17:17:01Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T15:14:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Service Desk Team Coordinator\nLocation: Malmö, Sweden\nDepartment: Service Desk, Verisure Innovation\nEmployment type: Permanent, full-time\nAre you passionate about helping teams succeed, bringing structure to complex environments, and delivering excellent IT services?\nAt Verisure Innovation, we are looking for a Service Desk Team Coordinator to take an important role in driving our daily Service Desk operations. This is an opportunity for someone who enjoys working closely with people, thrives in a dynamic environment, and wants to develop their leadership capabilities while making a tangible impact on how we deliver IT support across our organization.\nIn this role, you will be at the heart of our Service Desk operations, guiding and coaching colleagues, coordinating priorities, and continuously improving the way we work. You will play a key role in ensuring that our teams have the structure, support, and direction needed to deliver reliable, high-quality service on a day-to-day basis.\nAbout the role\nAs our Service Desk Team Coordinator, you will be responsible for coordinating daily operational activities, supporting the team in navigating challenges, and ensuring that incidents, service requests, and planned activities are handled effectively.\nYou will work closely with our Service Desk Manager and colleagues across multiple countries, helping to establish consistent ways of working and promoting collaboration across our international organization.\nThis is a leadership role without formal personnel responsibility. Rather than focusing on resolving tickets yourself, your contribution will come through enabling others to succeed. You will provide guidance, coach team members, help resolve operational challenges, and ensure that the team remains focused on the right priorities.\nThe environment is dynamic, and priorities can shift quickly. We are therefore looking for someone who can remain calm when things get busy, create clarity in complex situations, and bring people together to find practical solutions.\nYour key responsibilities\nCoordinate and prioritize daily Service Desk activities, balancing incoming incidents and requests with planned operational work.\nCoach and guide team members on service delivery, prioritization, processes, and effective ways of working.\nAct as a first point of escalation, supporting the resolution of operational challenges and facilitating constructive dialogue when needed.\nMonitor operational performance, workloads, and service levels to ensure consistent and timely delivery.\nIdentify opportunities to improve workflows, processes, and collaboration, translating ideas into practical improvements.\nSupport capacity planning and resource coordination to ensure efficient distribution of work.\nCollaborate with stakeholders and local IT teams across our international organization to align priorities and ways of working.\nPromote knowledge sharing, continuous learning, and a customer-focused service culture.\nAbout you\nWe believe you are a natural coordinator who enjoys helping others perform at their best. You combine a structured approach with the flexibility to adapt when circumstances change, and you are comfortable taking ownership even when there is no obvious solution.\nYou lead through communication, trust, and encouragement. You know how to provide constructive feedback, address difficult conversations, and bring colleagues along when introducing new ways of working.\nPerhaps you are currently working as an IT Team Lead, Service Desk Coordinator, or in a similar operational role and are looking for an opportunity to take the next step in your leadership journey.\nWe believe you bring\nExperience working in an IT Service Desk, IT support, or similar IT service delivery environment.\nPrevious experience coordinating operational activities, guiding colleagues, or taking a leading role within a team.\nA good understanding of incident management, service requests, escalations, and service-level expectations.\nThe ability to organize and prioritize competing operational demands in a fast-paced environment.\nStrong communication and interpersonal skills, with a collaborative and coaching-oriented approach.\nA structured, solution-oriented mindset and the ability to introduce clarity and improvements in changing environments.\nA genuine interest in developing people, improving service delivery, and growing as a leader.\nFluent in English, both written and spokenGood English communication skills, as you will collaborate with colleagues across our international organization.\nExperience working with IT service management processes, continuous improvement initiatives, or coordinating distributed teams would be considered an advantage.Above all, we value your ability to build trust, create engagement, and help people work successfully together.\nWhat we offer\nAt Verisure Innovation, you will become part of an international technology organization where collaboration, innovation, and continuous improvement are central to how we work.\nYou will have the opportunity to make a meaningful impact on our Service Desk operations, influence ways of working, and contribute to a positive and high-performing team environment.\nThis position also offers an opportunity to develop your operational leadership skills, working closely with experienced colleagues and stakeholders across the organization.\nThe position is based in Malmö, with a hybrid working arrangement and regular office presence to support close collaboration with the team. As the role supports operations across several countries, occasional international travel will be part of the position. A probationary period applies to this position.\nStrong fit with our Company DNA\nOur Company DNA defines how we work together and how we continue building Verisure:\nPassionate in Everything We Do\nOur people have a sense of energy that is unmistakable - one that drives us to delight our customers and focus on creating impact quickly.\nCommitted to Making a Difference\nWhen we say we will do something, we deliver with excellence. We are accountable, focused and operate with discipline.\nAlways Innovating\nWe believe innovation can be big or small. It is a continuous state of mind that inspires us to think differently and always make things better.\nWinning as a Team\nOur people know that by leveraging one another's strengths, investing in and developing our team's capabilities, and collaborating well, we will win.\nWith Trust & Responsibility\nOperating with integrity is core to our success. We are humble and honest, value deep mastery and expertise, and do the right thing - always.\nApply today!\nIf you are excited about being a part of an eco-system that enables creating thoughtful, beautifully designed products that form part of a global connected security ecosystem, we would love to hear from you.\nVerisure Innovation is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are an international organisation with colleagues and offices across multiple countries and are committed to creating an inclusive working environment. If you have questions regarding the position, please reach out to our Group TA Specialist, Lucas Stenberg, at .\nAbout Verisure\nVerisure is the leading provider of professionally monitored security services in Europe and Latin America. As of 31 December 2025, Verisure provides premium monitored alarm services to approximately 6.2 million families and small businesses across 18 countries, supported by a team of more than 30,000 colleagues.\nFor the year ended 31 December 2025, Verisure delivered Total Revenue of €3,745 million, Adjusted EBITDA of €1,708 million and Adjusted EBIT of €953 million. This performance builds on the company's long-term track record of resilient growth and highlights the strength of its recurring revenue model.\nVerisure is majority owned by Hellman & Friedman LLC, a leading private equity investment firm.\nSince 8 October 2025, Verisure has been listed on Nasdaq Stockholm. With €3.1 billion raised in primary proceeds, the listing represented the largest IPO in Europe since 2022 and the largest in Sweden in more than 25 years.","description_format":"text","description_chars":8204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Equity","Hybrid work"],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-29T17:17:01Z"},{"event":"close","at":"2026-10-30T06:18:34Z"},{"event":"reopen","at":"2026-10-30T10:53:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":46,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/verisure-team-coordinator","json_url":"https://alion.io/job/verisure-team-coordinator.json","meta":{"generated_at":"2026-11-02T16:31:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1890878},"rest":"https://alion.io/mcp/rest/get_company?id=1890878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverisure-team-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverisure-team-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverisure-team-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verisure-team-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverisure-team-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3471588}},{"tool":"search_jobs","arguments":{"company":"verisure.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3471588},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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