{"id":3429383,"url":"https://alion.io/job/veritext-client-services-client-services-supervisor","title":"Client Services - Client Services Supervisor","company":{"id":1894812,"name":"Veritext","domain":"veritext.com","url":"https://alion.io/company/veritext","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":316},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T07:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T12:48:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Veritext, we focus on the details, so legal teams can focus on the case.\nWe're looking for a Client Services Supervisor (Texas Region) to lead and support our Client Services team. In this role, you'll be responsible for delivering an exceptional post-proceeding experience for our clients and subcontractors while coaching, developing, and empowering a team dedicated to service excellence.\nWhat You'll Do\nAs a key member of our operations leadership team, you will:\nLead, coach, and develop a Client Services team focused on delivering exceptional support and service.\nServe as the primary escalation point for client and team concerns, proactively identifying solutions and driving resolution.\nPartner with the Client Services Manager to optimize workflows, enhance collaboration, and improve operational efficiency.\nMonitor team performance, service levels, phone and email volumes, and key operational metrics.\nConduct regular coaching sessions and one-on-one meetings to support employee growth and performance.\nDelegate and oversee team responsibilities while ensuring quality and accuracy of work.\nManage payroll, attendance, scheduling, and overtime while balancing business needs and team resources.\nAssist with regional and national initiatives aimed at improving processes, service delivery, and best practices.\nSupport the development and maintenance of impactful training materials and programs.\nMaintain expertise in Veritext products and services to effectively support clients and team members.\nWhat You'll Bring\n3+ years of relevant customer service, operations, or client support experience\nPrevious people leadership or supervisory experience strongly preferred\nStrong conflict resolution, coaching, and decision-making skills\nAbility to think strategically while managing day-to-day operations\nExperience motivating teams and driving accountability in a performance-focused environment\nProficiency with Microsoft Office, including intermediate to advanced Excel skills\nStrong written and verbal communication abilities\nCustomer-focused mindset with exceptional interpersonal skills\nHighly organized, proactive, and solution-oriented with strong follow-through\n\nWhy You'll Love Working at Veritext\nAt Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:\nCompetitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance\n401(k) with company match to help you plan for the future\nFlexible hybrid or remote work options for many roles\nGenerous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits\nEarned wage access, giving you the flexibility to access a portion of your pay before payday\nEmployee equity and referral programs, because our success is shared\nRobust mental health and wellness resources to help you thrive at work and at home\nOngoing learning and development opportunities, including training, mentorship, and career growth programs\nA collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares\n\nAbout Veritext\nVeritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.\nAs we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.\n\nAbout This Opportunity\nAt Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.\nVeritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.\nWe are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact .\n\nWe look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.","description_format":"text","description_chars":4895,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","E-learning","Security Compliance","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-28T23:47:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/veritext-client-services-client-services-supervisor","json_url":"https://alion.io/job/veritext-client-services-client-services-supervisor.json","meta":{"generated_at":"2026-10-29T14:17:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894812},"rest":"https://alion.io/mcp/rest/get_company?id=1894812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveritext-client-services-client-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveritext-client-services-client-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveritext-client-services-client-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veritext-client-services-client-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveritext-client-services-client-services-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3429383}},{"tool":"search_jobs","arguments":{"company":"veritext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3429383},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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