{"id":2647754,"url":"https://alion.io/job/veritext-client-services-representative-canada","title":"Client Services Representative (Canada)","company":{"id":1894812,"name":"Veritext","domain":"veritext.com","url":"https://alion.io/company/veritext","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Victoria, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T04:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T08:17:51Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"At Veritext, we focus on the details – so legal teams can focus on the case. \n\nRole Overview:\nOur clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative, you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.\n\nWhat you'll get to do:\nBuild and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team\nRespond to all client requests received via email and/or phone queue timely\nResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution\nProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders\nCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services\n\nThe kind of teammate we’re looking for:\nClient-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care\nDeliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette\nBold thinker – you thrive under pressure and love to solve tough problems in creative ways\nA proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it\nConfident juggling timelines, priorities, and multiple clients at once with grace\nAdaptable, open to ongoing change and collaboration\nA laser-sharp eye for detail and strong organizational skills\nComfort with technology, including proprietary software\n2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus\n\nWhat’s in it for you:\nCompetitive compensation and extended health coverage that includes medical, dental and vision benefits\nRobust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)\nMatched RRSP to help you save for your future\nEarned wage access: get a portion of the wages you earned prior to payday \nHybrid or remote work structure for most roles (based on business needs)\nHealthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more\nEmployee equity and referral programs: when we succeed, you succeed!\nVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in\nLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth\nEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!\n\nAbout Veritext:\n\nVeritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. \n\nVeritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.\n\nVeritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.\n\nAbout this posting:\n\nCompensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.","description_format":"text","description_chars":5994,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","E-learning","Security Compliance","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-15T20:38:16Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.571,"p_room":0.55,"age_days":36,"expected_fill_days":25,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/veritext-client-services-representative-canada","json_url":"https://alion.io/job/veritext-client-services-representative-canada.json","meta":{"generated_at":"2026-10-16T11:59:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894812},"rest":"https://alion.io/mcp/rest/get_company?id=1894812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveritext-client-services-representative-canada"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveritext-client-services-representative-canada"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveritext-client-services-representative-canada"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veritext-client-services-representative-canada\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveritext-client-services-representative-canada"}]}