{"id":3663945,"url":"https://alion.io/job/veritext-client-services-team-lead","title":"Client Services Team Lead","company":{"id":1894812,"name":"Veritext","domain":"veritext.com","url":"https://alion.io/company/veritext","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States","Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T15:38:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Veritext, we handle the details so legal professionals can focus on achieving outcomes. As the Client Services Team Lead (Midwest), you will be a trusted resource for both clients and colleagues by serving as the first point of escalation for routine client matters, helping ensure exceptional service delivery. You'll also play a key role in supporting team success by monitoring workflow, balancing priorities, and providing guidance on day-to-day questions.\n\nWhat You'll Do\nServe as a trusted resource for the team by providing coaching, guidance, and training that supports employee growth and performance.\nHelp drive operational excellence by delegating work effectively, reviewing deliverables, and ensuring high-quality outcomes.\nAct as an escalation point for client and team matters, proactively identifying solutions and partnering with leadership on complex issues.\nSupport team success by monitoring workflow, balancing priorities, and helping achieve departmental and company performance goals.\nContribute to the development and continuous improvement of training resources, ensuring team members have the tools and knowledge needed to succeed.\nBecome a subject matter expert on Veritext's products and services, confidently communicating their value and associated offerings.\nLead by example through active participation in phone queues and shared inboxes, helping deliver an exceptional client experience and achieve Operations Excellence objectives.\nWhat You Bring\n3+ years of equivalent experience.\nStrong leadership and interpersonal skills, with the ability to coach others, navigate conflict, and foster productive working relationships.\nSound judgment and strategic thinking skills, enabling you to make informed decisions and prioritize effectively in a fast-paced environment.\nProven ability to delegate responsibilities, manage competing priorities, and drive results through collaboration.\nProficiency with Microsoft Office applications and financial systems, with the ability to quickly learn and leverage new technologies.\nExceptional written and verbal communication skills, with the confidence to interact professionally across all levels of the organization.\nCustomer-focused mindset with a passion for delivering outstanding service and building strong client relationships.\nSelf-motivated and solutions-oriented, with strong problem-solving, follow-through, and organizational skills.\n\nWhy You'll Love Working at Veritext\nAt Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:\nCompetitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance\n401(k) with company match to help you plan for the future\nFlexible hybrid or remote work options for many roles\nGenerous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits\nEarned wage access, giving you the flexibility to access a portion of your pay before payday\nEmployee equity and referral programs, because our success is shared\nRobust mental health and wellness resources to help you thrive at work and at home\nOngoing learning and development opportunities, including training, mentorship, and career growth programs\nA collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares\n\nAbout Veritext\nVeritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.\nAs we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.\n\nAbout This Opportunity\nAt Veritext, we recognize that every candidate brings a unique combination of experience, skills, and perspective. Any compensation range listed for this position reflects the anticipated base salary for the role; however, actual compensation will be determined based on factors such as relevant experience, qualifications, geographic location, and overall fit for the position.\nVeritext is proud to be an Equal Opportunity Employer and a participant in E-Verify. As part of the hiring process, we will verify employment eligibility in accordance with federal requirements using information provided on your Form I-9.\nWe are committed to an accessible and inclusive hiring experience. If you need a reasonable accommodation at any stage of the recruitment process, please contact .\n\nWe look forward to connecting with talented professionals who are excited to make an impact and grow their careers with Veritext.","description_format":"text","description_chars":5131,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","E-learning","Security Compliance","Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-03T04:50:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/veritext-client-services-team-lead","json_url":"https://alion.io/job/veritext-client-services-team-lead.json","meta":{"generated_at":"2026-11-06T15:58:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29730,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894812},"rest":"https://alion.io/mcp/rest/get_company?id=1894812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveritext-client-services-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveritext-client-services-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveritext-client-services-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veritext-client-services-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveritext-client-services-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3663945}},{"tool":"search_jobs","arguments":{"company":"veritext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3663945},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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