{"id":1864674,"url":"https://alion.io/job/veritus-voice-ai-qa-analyst","title":"Voice AI QA Analyst","company":{"id":2337156,"name":"Veritus","domain":"veritus.com","url":"https://alion.io/company/veritus-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":207000,"period":"year","method":"role_country_seniority_unknown","sample_n":1542},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Voice Agents","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-04T20:27:36Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-20T13:09:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Voice AI QA Analyst\nVeritus Agent builds AI agents for borrower communication across the consumer lending lifecycle: origination, servicing, and collections. Every agent we deliver is tested against real conversations before it reaches a client, and every live agent is continuously monitored for quality and performance.\nThis role sits at the intersection of testing, QA, and performance analytics. You’ll help ensure our agents are ready for launch, monitor how they perform in production, and use both individual call reviews and aggregate call data to identify opportunities to improve performance for our clients.\nResponsibilities\nConduct structured UAT on AI voice agents prior to client launch: place and receive test calls, probe edge cases and failure modes, and document defects with clear, reproducible steps\n\nTest across scripted and adversarial scenarios (identity verification, payment negotiation, escalation/handoff triggers) to confirm the agent behaves as expected before go-live\n\nMonitor the ongoing performance of live agents across client deployments, using both call-level QA and aggregate performance metrics\n\nListen to and grade live agent calls against Veritus's QA scorecard, scoring for accuracy, compliance, and tone\n\nAnalyze call data to identify trends, recurring failure modes, outliers, and opportunities to improve agent performance\n\nTrack performance metrics over time and investigate changes or anomalies in agent behavior\n\nPartner with Customer Success to prepare quarterly client performance reports, combining quantitative analysis with insights from call reviews\n\nHelp translate call and performance data into clear, actionable recommendations for clients and internal teams\n\nFlag systemic issues-including recurring failure patterns, scorecard drift, and emerging edge cases-to customer success and engineering teams\n\nMaintain clear, consistent documentation of test results, call grades, analyses, and findings in our tracking tools\n\nMinimum Qualifications\n2-4 years of QA, quality analyst, operations analyst, or similar experience, ideally in a consumer lending contact center or voice-based environment\n\nFamiliarity with US consumer lending laws and regulations such as FDCPA, TCPA, ECOA, and SCRA\n\nStrong attention to detail and comfort following structured test plans and scorecards\n\nComfortable working with quantitative data and basic statistics to identify trends and assess performance\n\nExperience working with spreadsheets or data analysis tools to analyze operational or customer interaction data\n\nAbility to turn quantitative and qualitative findings into clear conclusions and recommendations\n\nClear written English for defect reports, call notes, and client-facing performance summaries\n\nComfortable giving and receiving detailed feedback on quality issues\n\nNice-to-have (but not required)\nExperience testing AI/voicebot or IVR systems\n\nPrior UAT or pre-release testing experience for a software product\n\nExperience analyzing contact-center or call-performance data\n\nExperience creating client-facing performance reports or working closely with Customer Success teams\n\nFamiliarity with SQL, BI tools, or other data analysis tools\n\nEducation Requirements\nBS preferred; equivalent professional QA, operations, or analytics experience is sufficient","description_format":"text","description_chars":3300,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"San Francisco","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-04T21:00:33Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/veritus-voice-ai-qa-analyst","json_url":"https://alion.io/job/veritus-voice-ai-qa-analyst.json","meta":{"generated_at":"2026-10-20T15:03:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16917,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2337156},"rest":"https://alion.io/mcp/rest/get_company?id=2337156"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fveritus-voice-ai-qa-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fveritus-voice-ai-qa-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fveritus-voice-ai-qa-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/veritus-voice-ai-qa-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fveritus-voice-ai-qa-analyst"}]}