{"id":4267492,"url":"https://alion.io/job/verizon-associate-director-customer-enablement","title":"Associate Director, Customer Enablement","company":{"id":96912,"name":"Verizon","domain":"verizon.com","url":"https://alion.io/company/verizon-about","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Communications","role_family":"Communications","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rolling Meadows, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T16:50:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:50:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"When you join Verizon\nYou want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\nVerizon Connect is hiring an Associate Director, Customer Enablement. As Associate Director, Customer Enablement, you will own how every one of our customers learns our products, inside the product and outside it. You will lead a team with strategists instructional designers, and enablement delivery experts. Together you will build one connected enablement experience that reaches fleet managers, dispatchers, drivers and executives, from small businesses to Enterprise and public sector fleets, and from first login through renewal. Your success will be measured by what customers do: faster time to value, deeper product adoption, fewer support contacts and stronger retention.\nWe move fast, and every leader here is both an expert and a builder. You will set the strategy and still build, write, record or deliver yourself when the work calls for it.\nYou'll be:\nSetting the customer enablement strategy and roadmap, and choosing the right mix of in-product guidance, self-serve learning, on-demand video, live virtual and instructor-led training for each segment and role.\nPutting learning where the work happens by partnering with Product and UX to embed contextual, mobile-ready guidance in the product, triggered by customer behavior and governed so it helps rather than distracts.\nRunning content like a product: Delivering a useful version in days, launching enablement with every release, using AI to speed production with human review, and retiring what is stale.\nProving impact by connecting learning data to product usage, account health and support data, testing what works, and reporting to executives on adoption, retention and cost to serve.\nLeading, coaching and raising the bar for your team, managing tools, vendors and budget, and working as one with Customer Success, Support, Product, Marketing and internal enablement so employees and customers learn the same thing.\nWhat we're looking for...\nYou start from what the customer is trying to get done, not from a course catalog. You ship this week and improve next week. You would rather remove a step from the product than write a tutorial explaining it, and you judge your work by what customers do differently, not by what you published.\n\nYou'll need to have:\nBachelor's degree or four or more years of work experience.\nTen or more years of relevant work experience in customer education, customer enablement or digital adoption for a B2B software or technology product.\nFive or more years of experience leading teams, including managers and senior individual contributors.\nExperience building customer enablement both inside a product and outside it, across self-serve, live and instructor-led formats.\nExperience improving a business metric through enablement, such as adoption, time to value, support volume or retention, and measuring the result.\nHands-on experience with a learning platform, an in-product guidance tool, and current authoring and video tools.\nExperience using AI to produce and deliver customer-facing content, with quality controls in place.\nExperience working with product usage, CRM or customer success data to make decisions.\nExperience influencing a product roadmap and partnering with Product, Customer Success and Support leaders.\nWillingness to travel.\n\nEven better if you have one or more of the following:\nExperience with fleet, telematics, field service, logistics or another product that combines software with hardware in the field.\nExperience enabling frontline or mobile-first users who are not at a desk.\nExperience designing different enablement models for small business and Enterprise customers.\nA background in product management, UX or growth alongside learning.\nExperience building a customer certification, champion program or customer community.\nExperience with localization and delivery across regions and languages.\nExperience with paid training or enablement services.\nEven better if you have one or more of the following:\nIf Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.\nWhere you’ll be working\nIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours\n40Equal Employment Opportunity \nVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.\nBenefits and Compensation\nOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.\nThe salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00.","description_format":"text","description_chars":6691,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-11-13T16:50:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 176","filings_12m":176,"filings_prev_12m":343,"green_card_filings_12m":0,"median_offered_wage_usd":162585,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T17:52:59Z"},"pay":null,"html_url":"https://alion.io/job/verizon-associate-director-customer-enablement","json_url":"https://alion.io/job/verizon-associate-director-customer-enablement.json","meta":{"generated_at":"2026-11-13T17:52:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96912},"rest":"https://alion.io/mcp/rest/get_company?id=96912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverizon-associate-director-customer-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverizon-associate-director-customer-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverizon-associate-director-customer-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verizon-associate-director-customer-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverizon-associate-director-customer-enablement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4267492}},{"tool":"search_jobs","arguments":{"company":"verizon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4267492},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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