{"id":2000077,"url":"https://alion.io/job/verizon-channel-management-consultant","title":"Channel Management Consultant","company":{"id":96912,"name":"Verizon","domain":"verizon.com","url":"https://alion.io/company/verizon-about","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":null,"sample_n":2837},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:51:35Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T10:39:30Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"When you join Verizon\nYou want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\n*** This role will be based in Sta. Rosa, Laguna, Philippines\n What you’ll be doing...\nThis position will provide critical support to Customer Service outsource vendor locations on site. This role will require proactive strategic thinking and autonomy of independent thought. You will be focused on the performance of a portfolio of KPIs for an assigned track and location.\nGrowing partner relationships for customer support.\nDeveloping and driving strategy with the vendor leadership team to maximize performance.\nManaging vendor performance, analyzing market trends, and identifying gaps for areas of improvement.\nConducting daily operational meetings to assess results and performance around training readiness, daily shrink plan, go-to-market implementation, attainment, and customer experience impacts.\nInspecting vendor performance and ensuring Verizon quality standards and adherence to SOW.\nInnovating to identify and remove obstacles.\nProviding vendor support with meetings and training in-person onsite internationally.\nLeveraging Google AI tools (Gems, Notebook, etc.) to perform root cause analysis trends\nCall taking for 8 hours a month\nWhat we’re looking for...\nYou’ll need to have:\nBachelor's degree or relevant work experience.\nExperience in a relevant role. \nExperience in a customer-facing role (e.g., sales, customer service, or retail).\nExperience in a People Leader role.\nExperience communicating in English, both verbally and in writing. \nWillingness to travel up to approximately 25% of the time. \nExperience working a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business. \nMust have a valid passport for international travel and be willing to meet international travel requirements.\nEven better if you have one or more of the following:\nKnowledge of Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (e.g., Word, Excel).\nAbility to demonstrate self-discipline, time management skills, resourcefulness, and work collaboratively with leaders and on a team in a remote work environment.\nExperience analyzing data to make recommendations that yield a positive impact. \nExperience in a call center environment. \nExperience with vendor management. \nExperience in a trainer or quality role. \nExperience working with Mobile and/or Fios programs. \nExperience working in a remote/virtual environment with proven success. \nKnowledge of systems and tools such as Reporting dashboards, Qlik, VzStac, ACSS, ETE, Optix, Enhance, and Loyalty Tools. \nExperience in using call monitoring tracking systems/tools (Verint, Speech Analytics). \nExperience working with cross-functional teams across all levels of the organization. \nExperience in training initiatives and delivery. \nExperience with facilitation and written communication to leadership.\nWhy Verizon?\nVerizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.\nWe are a 'pay for performance' company and your contribution is rewarded through competitive salaries and performance-based incentives. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.\nYour benefits are market competitive and delivered by some of the best providers.\nYou are provided with a full spectrum of health and well-being resources, including a first-in-class Employee Assistance Program, to empower you to make positive health decisions.\nWe offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.\nVerizon provides training and development for all levels to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.\nYou will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.\nBenefit packages are tailored to the specific country where a position is based.\nIf Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.\nWhere you’ll be working\nIn this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours\n40Equal Employment Opportunity\nVerizon is an equal opportunity employer. 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