{"id":2852579,"url":"https://alion.io/job/verizon-fiber-customer-support-analyst","title":"Fiber Customer Support Analyst","company":{"id":96912,"name":"Verizon","domain":"verizon.com","url":"https://alion.io/company/verizon-about","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T10:09:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"When you join Verizon\nYou want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\nWhat you’ll be doing…\nCustomers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.\nYour responsibilities will include, but are not limited to:\nAnswering incoming calls from customers with order inquiry and/or trouble reports.\n\nProviding customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.\n\nPerforming analysis and isolation of trouble conditions and creating and sorting trouble reports.\n\nUtilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.\n\nCommunicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.\n\nWorking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.\n\nWhat we’re looking for…\nYou’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.\nEven better if you have one or more of the following:\nA related Associate Degree or 2+ years’ relevant experience.\n\nTechnical support call center experience.\n\nIf Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.\nTest(s) Required\nComputer & Internet Knowledge Test (210), SACS HTML ResultsTest Previews\nWhere you’ll be working\nIn this remote role, you'll work from home with occasional in-person trainings and meetings.Scheduled Weekly Hours\n40Equal Employment Opportunity\nVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.\nBenefits and Compensation\nOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.\nThe salary will vary depending on your location and confirmed job-related skills and experience. 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