{"id":3947400,"url":"https://alion.io/job/verizon-sales-ops-eblmt-sr-mgr","title":"Sales Ops & Eblmt-Sr Mgr","company":{"id":96912,"name":"Verizon","domain":"verizon.com","url":"https://alion.io/company/verizon-about","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States","Irving, United States","Cary, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T09:36:19Z","board_verified":false,"closed_at":"2026-11-13T09:36:19Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"When you join Verizon\nYou want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\nWhat you’ll be doing...\nThis position will be responsible for leading and driving key operational in-sale support initiatives to enhance sales productivity and streamline front line operations across our Business Markets sales teams. In this role, you will partner directly with various support centers that service our sales teams-specifically supporting B2B, SMB, I2B, VBG Inside Sales and the Business Experience (BET) Teams-to identify and gather broken processes, identify policy discrepancies, and optimize escalation pathways. You will serve as a key feedback loop between Business Markets front line sales and support infrastructure, gathering insights from roundtables and cross-functional forums to eliminate friction for sellers. Additionally, you will support key Group Purchasing Organization (GPO) partners to drive incremental sales, revenue, base churn management and collaborate with the GPO partner to drive key marketing initiatives.\nYou will report directly to the Sr. Director of Business Markets, Operational Acceleration. This is an individual contributor role focused on driving strategic operational alignment and managing support center relationships across:\nSupport Centers & Direct Channels: WCC, PACT, Fraud, BFO, Learning & Development Get Support, Compliance, Legal to name a few\nOperational Frameworks: Just Say Yes Form, Click to Call and Click to Chat, Support Center Escalation pathways, partner with L&D to educate and train the sales teams on new and existing sales platforms and tools\nSupporting GPO Program: Oversee GPO analytics, program effectiveness, contract negotiations and overall program scope for select Group Purchasing Organization (GPO) partners.\nKey Responsibilities\nProcess Optimization & Friction Reduction: Actively identify broken processes and policy discrepancies across sales support channels to simplify frontline execution and drive sales efficiency for B2B, SMB, I2B, VBG Inside Sales and the Business Experience (BET) teams.\nEscalation Pathways & Governance: Standardize and maintain clear escalation pathways for sales teams seeking support across WCC, PACT, Fraud, BFO, and associated channels.\nSupport select GPO partners: Partner and collaborate with key GOP organizations to drive contract negotiations, incremental sales and revenue, manage existing base churn, attach growth, and specific marketing initiatives within the GPO partner’s base.\nFeedback Loops & Insights: Capture and leverage front line feedback (e.g., roundtables, surveys, field operations feedback) to uncover pain points, resolve gaps, and advocate for seller-centric improvements.\nSupport Center Collaboration: Serve as the operational partner for key support groups including Get Support, Just Say Yes Form, Click to Call, Click to Chat, and broader sales support teams.\nCross-Functional Alignment: Collaborate closely with Learning & Development (L&D), Compliance, and operational stakeholders to ensure policy changes, training materials, and support workflows are aligned.\nProgram & System Enhancements: Align sales and support leadership on operational roadmaps, process updates, and system strategies to reduce transaction times and improve frontline experience.\nReporting & Analysis: Formulate reporting strategies and analysis to track support center efficiency, identify systemic trends, and build business cases for operational changes.\nWhat we’re looking for...\nYou thrive in a fast-paced, dynamic environment where complex operational challenges pop up all the time. Using your sound judgment, you quickly grasp frontline sales challenges and pinpoint systemic operational fixes. People trust you-you excel at building cross-functional relationships and credibility with both sales leadership and backend support teams without needing direct reports to drive influence. You possess strong analytical and problem-solving skills, with a passion for listening to seller feedback and translating it into continuous operational improvement.\nYou'll need to have:\nBachelor’s degree or four or more years of work experience.\nSix or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.\nExperience in Sales Operations, Customer Support Operations, Process Improvement, or Project Management.\nExperience in identifying operational process gaps, managing escalation workflows, and partnering with cross-functional teams.\nExperience working directly with frontline sales teams and dedicated support centers across business sales markets (B2B, SMB, I2B, VBG Inside Sales and the Business Experience (BET) teams). \nEven better if you have one or more of the following:\nA Master's degree or certifications in Process Improvement (e.g., Lean Six Sigma).\nDemonstrated success leading cross-functional alignment across large support ecosystems (e.g., Fraud, Compliance, L&D).\nExperience hosting frontline roundtables, synthesizing qualitative feedback, and driving change based on seller insights.\nStrong data analysis skills to quantify operational friction and measure support center effectiveness.\nIf Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.\nWhere you’ll be working\nIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours\n40Equal Employment Opportunity \nVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.\nBenefits and Compensation\nOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.\nThe salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $104,500.00 - $200,000.00.","description_format":"text","description_chars":7862,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-11-08T22:16:36Z"},{"event":"close","at":"2026-11-13T09:36:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 176","filings_12m":176,"filings_prev_12m":343,"green_card_filings_12m":0,"median_offered_wage_usd":162585,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/verizon-sales-ops-eblmt-sr-mgr","json_url":"https://alion.io/job/verizon-sales-ops-eblmt-sr-mgr.json","meta":{"generated_at":"2026-11-13T20:20:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96912},"rest":"https://alion.io/mcp/rest/get_company?id=96912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverizon-sales-ops-eblmt-sr-mgr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverizon-sales-ops-eblmt-sr-mgr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverizon-sales-ops-eblmt-sr-mgr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verizon-sales-ops-eblmt-sr-mgr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverizon-sales-ops-eblmt-sr-mgr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947400}},{"tool":"search_jobs","arguments":{"company":"verizon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947400},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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