{"id":2091436,"url":"https://alion.io/job/verizon-senior-manager-network-operations","title":"Senior Manager-Network Operations","company":{"id":96912,"name":"Verizon","domain":"verizon.com","url":"https://alion.io/company/verizon-about","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":540},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T14:45:06Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T15:24:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"When you join Verizon\nYou want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.\nWhat you’ll be doing…\nAs the Network Repair Bureau (NRB) Senior Manager, you will manage customer related issues as they relate to network experiences. You will be responsible for assuring day to day management of network customer issues and ensuring an optimal experience for our customers. This role leads a team of expert network engineers, Supervisors, and Principal Engineers working 24x7x365 supporting consumer and business customers. This includes managing the overall workload and focus on strengthening workforce skills through training as well as organizing and scheduling the resources necessary to support a broad range of network services. Manage customer escalations to ensure timely troubleshooting and issue resolution of Verizon network issues with various internal fix agents and vendors.\nUtilizing data analytics to drive efficiencies to the ticket handling process and queue management.\n\nCollaborating effectively with partner teams to lead strategic projects that drive and influence the future of the business.\n\nPerforming regular data analysis to track performance (KPIs) and provide timely responses to employees and senior leadership teams\n\nUtilizing comprehensive understanding of the Network Repair Bureau (NRB)\n\nEnsuring that resources are properly staffed to manage the expected workload\n\nPartnering across peer teams to drive expectations around deliverables\n\nEnabling an inclusive culture focused on driving an environment or innovation, appreciation, and delivering on results\n\nInteracting with a variety of Verizon personnel at all levels of the organization, as well as interfacing with many different customers\n\nManaging escalations with a sense of urgency with the goal to restore and resolve customer while providing periodic executive updates as needed\n\nWhat we’re looking for...\nYou'll need to have:\nBachelor’s degree or four or more years of work experience.\n\nSix or more years of relevant work experience.\n\nExperience leading teams, managing customer escalations and collaborating cross functionally with the stakeholders.\n\nExperience with tactical and strategic plans for short term vs. long term business needs.\n\nData orientation and addressing productivity concerns.\n\nCoaching, feedback and teamwork skills\n\nMust work a 24/7 shift schedule, including nights and weekends as necessary.\n\nProvide on-call support, including weekend coverage.\n\nEven better if you have:\nA Masters degree.\n\nAbility to adapt to change - openness to different viewpoints and ability to learn new skills and concepts as our network transforms.\n\nKnowledge of call flow for a voice and/or data session describing network elements from cell to Internet.\n\nKnowledge of wireless cell site base station, router and antenna equipment.\n\nExperience in the use of circuit and RAN test equipment and network monitoring applications.\n\nStrong RF Network Performance or Networking experience.\n\nService provider experience in MSC and/or Cell Operations and Maintenance.\n\nWhere you’ll be working\nIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.Scheduled Weekly Hours\n40Equal Employment Opportunity\nVerizon is an equal opportunity employer. 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