{"id":1265492,"url":"https://alion.io/job/verkada-business-systems-support-engineer","title":"Business Systems Support Engineer","company":{"id":5378,"name":"Verkada","domain":"verkada.com","url":"https://alion.io/company/verkada","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":271,"ghost_share":0,"stale_share":0.321,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Sheets","optional":false},{"name":"Physical AI","optional":true}],"status":"live","first_seen_at":"2026-09-03T23:22:15Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T20:25:58Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":41},"description":"Who We Are\nVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. \nWe’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.\nYou can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. \nOverview\nVerkada is seeking a Business Systems Support Specialist to support its Business Systems team, growing internal user base, and sales team. This position will work with our Business Systems team and internal customers on the daily and proper use of our tools and processes. A successful Support Specialist is meticulous and driven to ensure that platform users have the very best possible experience when using our tools. Our Business Systems team is a lean, creative, highly technical, fast-moving group with a strong passion for solving problems and implementing scalable systems.\nResponsibilities\nProvide front-line support for platform users using the various tools that the business systems team has built.\nPrioritize and cultivate a positive user experience within our Salesforce environment for the sales organization.\nDocument and communicate proper processes, tips, and tricks.\nEnable the user base to use business tools properly.\nUnderstand the context and scale of our systems, and use that knowledge to effectively problem solve. \nIdentify areas of improvement within existing platforms and work with engineering teams to deliver regular improvements.\nRequirements\nA customer-obsessed mindset, eagerness to learn, and a passion for helping others\nSolid understanding in business analysis including intermediate Excel / Google Sheets skills\nAbility to communicate complex technical matters both orally and in writing\nDemonstrated problem-solving skills and attention to detail\nAbility to work within a team environment\nBachelor’s Degree or higher \nAnnual Pay Range\nAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)\nBelow is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).\nEstimated Annual Pay Range\n$100,000—$200,000 USD\nVerkada Is An Equal Opportunity Employer\nAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.\nYour application will be handled in accordance with our Candidate Privacy Policy.","description_format":"text","description_chars":4115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-25T22:26:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 40","filings_12m":69,"filings_prev_12m":65,"green_card_filings_12m":40,"median_offered_wage_usd":165161,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.669,"p_room":0.72,"age_days":41,"expected_fill_days":68,"reasons":["conf:0","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/verkada-business-systems-support-engineer","json_url":"https://alion.io/job/verkada-business-systems-support-engineer.json","meta":{"generated_at":"2026-10-15T21:29:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5378},"rest":"https://alion.io/mcp/rest/get_company?id=5378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverkada-business-systems-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverkada-business-systems-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverkada-business-systems-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verkada-business-systems-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverkada-business-systems-support-engineer"}]}