{"id":1167546,"url":"https://alion.io/job/verkada-customer-operations-coordinator-tampa","title":"Customer Operations & Logistics Coordinator, Tampa","company":{"id":5378,"name":"Verkada","domain":"verkada.com","url":"https://alion.io/company/verkada","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":270,"ghost_share":0,"stale_share":0.326,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Physical AI","optional":true}],"status":"live","first_seen_at":"2026-07-21T05:25:08Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T09:03:46Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":89},"description":"Who We Are\nVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. \nWe’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.\nYou can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. \nAbout the Role\nVerkada is looking for a Customer Operations & Logistics Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule. This role suits someone detail-oriented who works independently, handles a fast pace well, and brings solutions along with the problems they flag.\nWhat You'll Do\nOrder Management\nProcess incoming orders and check that purchase order contents are accurate before they're released.\nEnter and maintain orders accurately in a high-volume environment.\nMonitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time.\nWork with Finance to resolve order issues.\nCustomer Support\nRespond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.\nKeep customers and internal stakeholders updated on order and return status.\nTroubleshoot customer issues and escalations, working with internal teams to resolve them quickly.\nRecord customer interactions and how they were resolved so the full team has context.\nReturns Processing\nProcess incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process.\nWork with Finance to resolve returns issues.\nLogistics Support\nSchedule LTL freight carriers and prepare shipping documents such as BOLs and SLIs.\nHelp the Global Operations and Supply Chain teams with inbound and outbound shipments and exceptions.\nHelp meet daily shipping deadlines by shifting between work streams as priorities change.\nOperations Support\nTake on other projects and tasks that support Verkada operations.\nWhat You Bring\nRequired\n2+ years of experience with order entry and email handling in a high-volume environment\n2+ years of customer service experience in a call center or high-volume support environment\n1+ year of logistics coordination experience, including domestic LTL/freight scheduling and documentation (BOLs)\nStrong written and verbal communication skills (email and phone), including knowledge of professional email etiquette\nA customer-first mindset, with the patience and judgment to calm tense situations and see issues through to resolution\nA track record of managing a daily workload with about 90% autonomy, bringing proposed solutions when you raise problems\nThe ability to keep your speed and accuracy steady as tasks get more complex\nComfort with tech stacks (ERP, WMS, or logistics platforms) and investigating mismatches between system records and physical inventory\nStrong attention to detail, a positive attitude, and a team-player mindset suited to a fast-paced startup\nMust pass a customer service assessment\nPreferred\nBachelor's degree\nExperience with NetSuite and Salesforce\nExperience with international shipping and Tax/VAT overrides\nGood to Know\nThis team observes PTO blackout dates during the last 3 days of each month and the last 7 calendar days before the end of each quarter.\nEmployee Benefits\nVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:\nHealthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans\nNationwide medical, vision and dental coverage\nHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options\nExpanded mental health support\nPaid parental leave policy & fertility benefits\nTime off to relax and recharge through our paid holidays, firm wide extended holidays, flexible PTO and personal sick time\nProfessional development stipend\nWellness/fitness benefits\nHealthy lunches provided daily\nCommuter benefits\nAdditional Information\nYou must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.\nAnnual Pay Range\nAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)\nBelow is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).\nEstimated Annual Pay Range\n$48,000—$53,000 USD\nVerkada Is An Equal Opportunity Employer\nAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.\nYour application will be handled in accordance with our Candidate Privacy Policy.","description_format":"text","description_chars":6847,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-24T04:23:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 69 · green card filings: 40","filings_12m":69,"filings_prev_12m":65,"green_card_filings_12m":40,"median_offered_wage_usd":165161,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.522,"p_room":0.44,"age_days":90,"expected_fill_days":68,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":53000,"is_top_pay":false},"html_url":"https://alion.io/job/verkada-customer-operations-coordinator-tampa","json_url":"https://alion.io/job/verkada-customer-operations-coordinator-tampa.json","meta":{"generated_at":"2026-10-19T09:35:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5378},"rest":"https://alion.io/mcp/rest/get_company?id=5378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverkada-customer-operations-coordinator-tampa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverkada-customer-operations-coordinator-tampa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverkada-customer-operations-coordinator-tampa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verkada-customer-operations-coordinator-tampa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverkada-customer-operations-coordinator-tampa"}]}