{"id":2525983,"url":"https://alion.io/job/verkade-customer-service-logistics-coordinator","title":"Customer Service & Logistics Coordinator","company":{"id":2590061,"name":"Verkade","domain":"verkade.nl","url":"https://alion.io/company/verkade","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zaandam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-14T07:23:52Z","employer_posted_date":null,"last_verified_at":"2026-10-14T07:23:52Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.\n\n Location: Netherlands - Zaandam\n\n Fulltime employment (37,5 hours per week)\n\n Fixed term employment (6 months) with possibility of an extension\n\nThe Challenge\n\nThe position combines operational logistics with customer service and offers strong development opportunities across the supply chain function.\n\nThe position entails\n\nAs Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning.\n\nYou play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction.\n\nYou will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.\n\nYour main responsibilities\n\n1. Order & Customer Management\n\n Handle accurate order entry, on‑time deliveries, and correct invoicing\n\n Contribute to the order optimization to reduce picking and increase drop size\n\n Communicate proactively with customers and internal stakeholders\n\n Act as a trusted partner for customers by providing value-added support and solutions\n\n Manage complaints, claims, export files, and documentation\n\n Support customer meetings with operational insights\n\n Support CS&L manager to close the month\n\n2. Logistics Operations Management\n\n Act as daily contact for 3PL and carriers and ensure service level performance\n\n Coordinate inbound and outbound flows, slot bookings, and transport exceptions\n\n Support operational meetings and international transport flows\n\n Support the business to launch NPDs\n\n Validate logistics invoices\n\n Help standardize processes and improve data/reporting flows\n\n3. Inventory & Cost Control\n\n Manage inventory processes and support stock accuracy\n\n Monitor 3PL cost performance, KPIs, and distribution profiles\n\n Identify process and cost improvements\n\n4. Co-packing\n\n prepare co-packing planning taking into account the forecasts\n\n monitor execution from co-packer\n\nWhat do you bring?\n\n A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar\n\n 0–2 years of experience in Customer Service or Logistics (or strong internship experience)\n\n Basic knowledge of ERP systems (JDE, SAP, or similar)\n\n Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)\n\n Understanding of transport or export documentation is a plus\n\n Accuracy, well-organized, and able to manage multiple tasks and priorities simultaneously\n\n Detail‑oriented with a problem‑solving mindset and positive attitude\n\n Takes ownership and is comfortable troubleshooting issues and finding practical solutions.\n\n Strong team player with excellent communication skills (Dutch & English)\n\n A proactive, pragmatic, detail and service oriented and customer focused\n\nWhat we offer\n\nWorking for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.\n\nA few of our benefits:\n\n Fixed term employment (6 months) with possibility of an extension\n\n Development opportunities through our pladis Academy & other training programs\n\n A competitive salary\n\n Fulltime employment (37,5 hours per week)\n\n 34 holidays (based on fulltime)\n\n Pension via ‘Zoetwaren’ pension fund\n\n Discounts on health insurance, gym memberships, bikes etc\n\n Biscuits, chocolate and other snacks from our personnel store\n\n The best colleagues in an informal working environment\n\npladis is an ambitious global snacking company with a worldwide community of colleagues. We are united by our purpose to bring happiness with every bite and offer an environment where people can grow as part of a global community.","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Snack Food","Confectionery"],"lifecycle":[{"event":"open","at":"2026-10-14T12:15:00Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["seen:10","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/verkade-customer-service-logistics-coordinator","json_url":"https://alion.io/job/verkade-customer-service-logistics-coordinator.json","meta":{"generated_at":"2026-10-26T04:01:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2590061},"rest":"https://alion.io/mcp/rest/get_company?id=2590061"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverkade-customer-service-logistics-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverkade-customer-service-logistics-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverkade-customer-service-logistics-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verkade-customer-service-logistics-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverkade-customer-service-logistics-coordinator"}]}