{"id":2950118,"url":"https://alion.io/job/verndale-salesforce-engagement-manager","title":"Salesforce Engagement Manager","company":{"id":176060,"name":"Verndale","domain":"verndale.com","url":"https://alion.io/company/verndale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":330},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T17:36:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T16:53:58Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.\nAt Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.\nIf you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.\nAbout the role\nThe Engagement Manager is a trusted partner to the client: accountable for the overall health, relationship, and strategic growth of a portfolio of accounts, from initial sale close-won handoff through delivery, renewal, and expansion. The EM connects client strategy, delivery execution, and commercial outcomes, leading with relationship and business acumen rather than technical depth. Day-to-day tactical execution is owned by the Project Manager and delivery project team(s), with whom the EM partners closely.\nResponsibilities\nServe as the executive-level point of contact for client stakeholders; maintain strong sponsor and VP/C-level relationships where appropriate \nSet and protect the overall account strategy: how delivery success ladders up to renewal, expansion, and reference potential \nOwn steering committee meetings end-to-end: set the agenda, frame the narrative, and run the room \nLead other critical client meetings, alongside the executive sponsor as needed \nProactively measure client satisfaction and address relationship friction before it escalates \nOwn overall account health across all projects in the portfolio; lead a structured governance cadence (e.g. monthly/quarterly business reviews) \nEnsure delivery stays aligned to client business objectives, not just project plans \nEscalate and drive structured recovery plans on at-risk accounts, partnering with the PM and delivery team \nReport account health up to portfolio and practice leadership \nOwn SOW health and change order conversations once the PM flags scope drift at the working level \nMonitor margin and commercial performance at the account level; partner with Finance/PMO on financial health reporting \nServe as the post-sale relational owner of the account, keeping the relationship warm between active engagements \nIdentify renewal and expansion opportunities within existing accounts \nServe as the first point of contact when something threatens the relationship, not just the timeline \nDecide when and how to escalate internally or externally \nLead escalation calls where trust, scope, or commercial terms are at risk (the PM still explains delivery detail) \nWork with Sales and practice leadership to align delivery performance with account strategy, renewals, and expansion \nCoordinate with Finance and delivery leadership for visibility into portfolio financial performance and forecast accuracy \nBring in Practice Leads, Architects, or Solution Consultants as needed for complex conversations, without owning that technical depth directly \nMentor and guide team members to strengthen client engagement skills and a client-centric approach \nContribute to internal practice-building, delivery standards, and enablement efforts as the role and practice mature \nWhile the EM's primary focus is post-sale, the role also plays a limited but valuable part in pre-sales, helping build client relationships early and ensuring a smoother transition into delivery. \nPartner with Sales and Practice Leaders during strategic pursuits, bringing a delivery and client-relationship perspective into the sales process \nParticipate in discovery sessions and executive conversations to help clients define business outcomes, not technical requirements \nHelp shape solutions that are realistic to deliver and build client confidence before an engagement begins \nLead the transition from sales to delivery, preserving relationship continuity and business context \nQualifications\n5+ years in a client-facing relationship, account management, or engagement leadership role within consulting, technology, or professional services \nWorking knowledge of the Salesforce ecosystem and platform (clouds, common implementation patterns, partner landscape), enough to speak credibly with clients and internal delivery teams, without needing deep technical/architect-level depth \nProven track record owning complex, multi-project client relationships and driving them to successful outcomes \nExceptional interpersonal and executive communication skills; ability to build rapport and trust with senior stakeholders \nStrong commercial acumen: comfortable owning SOW, scope, and change order conversations \nStrong analytical and problem-solving skills, with a data-driven approach to account health and decision-making \nWorking familiarity with delivery/project management practices, enough to partner effectively with a PM without duplicating their role \nConflict resolution and escalation management experience \nSalesforce certifications (Admin, Sales Cloud, Service Cloud, or similar) - Preferred\nExperience supporting or partnering on sales pursuits - Preferred\nExperience leading executive business reviews or account planning conversations - Preferred\nFamiliarity with professional services commercials and statements of work - Preferred\nTen Great Reasons to Work at Verndale\nWe are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.\nWe are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.\nWe foster a culture that enables every person in the organization to do the best work of their career.\nWe offer regular training and professional development to move careers forward.\nClient and employee satisfaction are our two most important business metrics.\nWe celebrate and champion diversity, equity, and inclusion.\nWe offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.\nWe offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. \nWe support a healthy work/life balance.\nWe are fully remote enabled and embrace the evolving definition of the workplace\nCompensation & Benefits\nIn accordance with applicable law, the salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.\nVerndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and an RRSP savings plan are offered to all salaried, full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.\nVerndale is an Equal Opportunity Employer. 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