{"id":1919132,"url":"https://alion.io/job/verra-mobility-client-success-manager-4","title":"Client Success Manager","company":{"id":18901,"name":"Verra Mobility","domain":"verramobility.com","url":"https://alion.io/company/verra-mobility","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United 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satisfaction, retention, and account growth\nDevelop long-term client partnerships that deliver operational and financial value while identifying opportunities to optimize, retain, and expand business within existing accounts\nCollaborate cross-functionally with Operations, Product, Finance, IT, and other internal teams to resolve service delivery issues, support contractual obligations, and ensure successful client outcomes\nMaintain a strong understanding of product configurations, system functionality, and cross-service workflows in order to effectively support clients and troubleshoot issues\nOversee client onboarding, implementations, project execution, software releases, and UAT activities to ensure requirements are met and changes are successfully deployed\nMonitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions to internal and external stakeholders\nSupport client account health through oversight of reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables\nEducate and guide clients on product capabilities, operational processes, and industry best practices to drive adoption and long-term success\nManage multiple priorities in a fast-paced environment while demonstrating strong organizational skills, critical thinking, communication, and problem-solving abilities\nMaintain knowledge of applicable legislation, regulatory requirements, and client contracts to support compliance and operational success\nWillingness and ability to travel up to 30-50% as needed for client meetings, onsite support, implementations, industry conferences, and relationship management activities.\nWhat we're looking for\nBachelor's degree preferred, or an equivalent combination of education, training and experience is required.\n3-5 years' experience in a client-facing environment, account management or similar role.\nExperience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred\nStrong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred\nDemonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement\nProven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment\nAbility to successfully guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions\nStrong analytical, organizational, and problem-solving skills with the ability to assess complex situations, interpret data, identify risks, and develop effective solutions\nExcellent verbal and written communication skills with the ability to effectively communicate across all levels of internal and external stakeholders, including executive leadership and government representatives\nExperience gathering, documenting, and communicating business and client requirements to cross-functional internal teams\nAbility to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment\nSelf-motivated and action-oriented with the ability to work independently while also collaborating effectively within cross-functional teams\nStrong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with CRM or client management platforms preferred\nVerra Mobility Values\n\nAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:\nOwn It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.\nDo What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.\nChoose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.\n Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.\nWith your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice(opens in new window)\nVerra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. \nVerra Mobility Values\n\nAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:\nOwn It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.\nDo What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.\nChoose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.\n Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.\nWith your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice\nVerra Mobility is an Equal Opportunity Employer. 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