{"id":558786,"url":"https://alion.io/job/verra-mobility-processing-specialist-ii","title":"Processing Specialist II","company":{"id":18901,"name":"Verra Mobility","domain":"verramobility.com","url":"https://alion.io/company/verra-mobility","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:20:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-06T07:28:02Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Provide explicit feedback to Customer Support agents professionally and positively.\nReview errors flagged by the system and implement proper corrections\nAssist with special T&R projects from leadership on an as-needed basis\nPerform paper trailing process to identify and resolve document-related issues\nWhat we're looking for\nHigh School Diploma or equivalent\nStrong PC skills, including basic proficiency in Word, Excel, and Outlook\nAbility to use various equipment including computers, copiers, scanners, and mail opening machine\nStrong attention to detail and quality-driven\nThe ability to problem solve using analytical thinking\nExcellent written and verbal communication skills\nExceptional aptitude and flexibility toward serving and assisting others\nSkills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation\nVerra Mobility Values\n\nAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:\nOwn It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.\nDo What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.\nChoose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.\n Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.\nWith your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice\nVerra Mobility is an Equal Opportunity Employer. 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