{"id":3479904,"url":"https://alion.io/job/verra-mobility-project-coordinator","title":"Project Coordinator","company":{"id":18901,"name":"Verra Mobility","domain":"verramobility.com","url":"https://alion.io/company/verra-mobility","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Agile","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Kanban","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"OpenAI","optional":true},{"name":"Outlook","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-29T16:16:29Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T17:01:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Primary Responsibilities\nCustomer Experience Ownership\nServe as an operational advocate for customers and partners throughout the customer lifecycle.\nMonitor customer satisfaction trends and identify opportunities to enhance service delivery.\nWork cross-functionally to ensure timely resolution of customer issues and inquiries.\nDevelop recommendations that improve overall customer experience and operational efficiency.\nChampion a customer-first culture across Connected Vehicle Services initiatives.\nOperations Analysis & SLA Management\nMonitor, measure, and analyze operational performance metrics, KPIs, and service level agreements (SLAs).\nProduce recurring operational reports, dashboards, scorecards, and executive summaries.\nIdentify trends, bottlenecks, and emerging risks within customer case management processes.\nRecommend corrective actions to improve operational effectiveness and SLA compliance.\nSupport continuous monitoring of operational health and customer service performance.\nCustomer Case Management & Escalations\nManage complex customer escalations through resolution.\nCoordinate cross-functional teams to investigate and resolve operational issues.\nEnsure appropriate documentation, communication, and follow-through on escalated cases.\nMaintain visibility into high-priority customer issues and provide status updates to leadership.\nDrive timely issue resolution while balancing customer satisfaction and business objectives.\nProcess Creation & Continuous Improvement\nDesign, document, implement, and improve operational processes, workflows, and standard operating procedures.\nIdentify opportunities for automation and operational efficiency.\nDrive continuous improvement initiatives using Lean, Six Sigma, DMAIC, or similar methodologies.\nEstablish governance and process controls that support scale and consistency.\nCreate process documentation and operational playbooks to support organizational growth.\nProblem Solving & Root Cause Analysis\nLead structured root cause investigations for operational incidents and recurring issues.\nAnalyze operational data, customer feedback, and business metrics to identify systemic problems.\nDevelop corrective and preventive action plans.\nImplement and monitor solutions to ensure sustainable improvements.\nFacilitate problem-solving workshops and cross-functional resolution efforts.\nTraining & Knowledge Management\nDevelop training materials, job aids, operational documentation, and best practices for internal and external customers.\nFacilitate onboarding and ongoing training for team members and stakeholders.\nPromote a culture of operational excellence and continuous learning.\nMaintain knowledge repositories and ensure documentation remains current and accessible.\nSupport adoption of new tools, technologies, processes, and AI-enabled capabilities.\nProject and Demonstration Coordination\nCoordinate operational and cross-functional projects and demonstrations supporting Connected Vehicle Services and Innovation initiatives.\nFacilitate project meetings, status reporting, and stakeholder communication.\nSupport implementation of new products, services, OEM integrations, partner programs, and operational initiatives.\nEnsure projects and demonstrations remain aligned to business goals and customer outcomes.\nRequired Qualifications\nBachelor's degree in Business, Operations, Technology, Data Analytics, or related equivalent experience. \n3+ years of experience in operations, business analysis, customer success operations, customer support, project coordination, process improvement, or related roles.\nExperience managing customer issues, operational support processes, or escalation workflows.\nStrong analytical and problem-solving capabilities.\nExperience creating reports, dashboards, and operational metrics.\nDemonstrated ability to work independently in a fast-paced environment.\nProven ability to prioritize competing demands and manage multiple initiatives simultaneously.\nPreferred Qualifications\nExperience in transportation, mobility, tolling, fleet management, telematics, connected vehicle services, automotive technology, or related industries.\nKnowledge of connected vehicle ecosystems, vehicle telematics, OEM integrations, fleet operations, or transportation technology solutions.\nExperience supporting customer-facing technology products and services.\nKnowledge of Lean, Six Sigma, DMAIC, Agile, Scrum, Kanban, or continuous improvement methodologies.\nFamiliarity with AI-powered productivity and analytics tools.\nExperience managing operational projects across multiple stakeholders.\nExperience leveraging data and automation to improve operational performance and customer outcomes.\nRequired Skills & Tools\nSoftware & Technology\nMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)\nAdvanced Microsoft Excel (Pivot Tables, Lookups, Data Analysis, Reporting, Dashboards)\nSalesforce CRM a Plus\nAI Toolsets (Microsoft Copilot, OpenAI / ChatGPT, Claude, etc.) a Plus\nProcess mapping and workflow documentation tools a Plus\nIndustry Knowledge (Preferred)\nTransportation and mobility ecosystems\nConnected vehicle technologies\nVehicle telematics platforms\nFleet operations and fleet technology\nDigital service operations\nCustomer support and service management environments\nBehavioral Competencies\nThe successful candidate will demonstrate:\nCustomer-centric mindset\nTechnical aptitude and comfort learning new technologies\nInnovative and forward-thinking approach\nStrong analytical and critical thinking skills\nNatural problem-solving abilities\nContinuous improvement mindset\nExceptional attention to detail\nHigh standards of quality and accountability\nStrong work ethic and ownership mentality\nSelf-motivation and ability to work with minimal supervision\nExcellent verbal and written communication skills\nStrong organizational and time-management skills\nAbility to influence and collaborate across functions\nAdaptability and resilience in a dynamic environment\nCommitment to delivering outstanding customer experiences\nVerra Mobility Values\n\nAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:\nOwn It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.\nDo What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.\nChoose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.\n Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.\nWith your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice\nVerra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. \n.","description_format":"text","description_chars":7628,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-29T19:54:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":44,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/verra-mobility-project-coordinator","json_url":"https://alion.io/job/verra-mobility-project-coordinator.json","meta":{"generated_at":"2026-10-31T18:59:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18901},"rest":"https://alion.io/mcp/rest/get_company?id=18901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fverra-mobility-project-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fverra-mobility-project-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fverra-mobility-project-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/verra-mobility-project-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fverra-mobility-project-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3479904}},{"tool":"search_jobs","arguments":{"company":"verramobility.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3479904},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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