{"id":3981442,"url":"https://alion.io/job/verra-mobility-senior-operations-technician","title":"Senior Operations Technician","company":{"id":18901,"name":"Verra Mobility","domain":"verramobility.com","url":"https://alion.io/company/verra-mobility","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Outlook","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Visual Basic","optional":true}],"status":"live","first_seen_at":"2026-11-09T18:10:35Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T12:29:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Senior Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.\nFor the Senior Operations Technician role, you will have a thorough understanding of Operations and will be specialized in a subset of operations such as one or more product lines, NetOps, or client excellence operations. A senior in the VCC has demonstrated drive to find work, seek out problems and ensure our Ops techs are meeting standards and expectations. A senior stands out as an example of excellence and sets a standard for other technicians to strive for. Seniors will work on difficult and often complex issues, find technical solutions for undefined issues and be a key or lead member of our dynamic response team. The senior’s role and responsibility will be adaptive and will change with the needs of the unit or area they are assigned to.\nEssential Responsibilities:\nEnsure compliance with company policies and regulatory requirements.\nMaintain accurate and detailed records of all account documentation.\nCommunicate effectively with advisors to resolve any discrepancies or issues.\nCoordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. • Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.\n\nAbility to work all shifts in a 7x24x365 environment including rotating on call coverage\nReview of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality\n\nAbility to work in a fast-paced operational environment.\nAbility to work independently with minimal supervision.\nAbility to manage multiple tasks on time, including ticket administration, communications, and follow up activities.\n\nAbility to learn in an 'on-the-job' training environment.\nParticipates in planning, daily stand-ups, backlogs sessions.\n\nPerforms other duties and/or special projects as assigned\n.\nIdentifies areas of opportunity to improve our service offering.\n\nAdhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s\n.\nAbility and willingness to learn new things, particularly new technology.\nProvide expert work order management through driving, following up and closure of assigned trouble tickets.\nQualifications:\n\nPreferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.\n\nPreferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals\nPreferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.\n\nDemonstrated knowledge of computing and data troubleshooting\n\nDemonstrated knowledge of network and remote system troubleshooting\n\nDemonstrated knowledge of data management and information technologies\n\nExperience in accurately and reliably interpreting data for determining appropriate action.\nExperience in managing multiple priorities.\n\nPreferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.\nSuccessful completion of the Nlets fingerprinting background assessment\nVerra Mobility Values\n\nAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:\nOwn It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.\nDo What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.\nChoose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.\n Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.\nWith your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice\nVerra Mobility is an Equal Opportunity Employer. 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