{"id":2023995,"url":"https://alion.io/job/versana-client-support-engineer","title":"Client Support Engineer","company":{"id":3783705,"name":"Versana","domain":"versana.io","url":"https://alion.io/company/versana","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:17:01Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T03:11:00Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Join Versana as a Client Support Engineer, where you will be the main point of contact for issue resolution and client engagement. You will represent the company while directly interacting with top-tier clients and relaying their feedback to our product and technology teams. Your responsibilities will include troubleshooting complex issues, managing client issues throughout the support lifecycle, collaborating with internal teams, and proactively monitoring the production platform. This role offers a comprehensive benefits package, including medical, dental, and vision insurance, company equity, disability and life insurance, a 401(k), paid holidays, paid sick days, and generous PTO.\nMissions\nAssurer la liaison avec les clients en tant que point de contact principal pour la résolution des problèmes.\nCollaborer avec les équipes internes pour résoudre les problèmes des clients et relayer leurs retours.\nSurveiller proactivement la plateforme de production pour identifier et gérer les problèmes potentiels.\nProfil recherché\n - Ability to work effectively in a team setting and be a hands-on team member- 2-5 years of hands-on technical client support with a track record of exemplary customer service\n- Strong multi-tasking skills to manage cross-functional responsibilities\n- Familiarity with Restful APIs\n- Knowledge of relational databases, ability to write basic SQL queries\n- Knowledge of financial products or experience in a fintech company\n- Understanding of SDLC\n- Experience with ticketing systems and support workflows\n- Knowledge of Object-oriented programming\n- Willingness, flexibility and commitment required to thrive in a startup environment\n- Strong verbal and written communication\n- Experience with syndicated loans\n- Knowledge of Institutional Lending\n- Knowledge of Loan IQ\n- Exposure to capital markets","description_format":"text","description_chars":1836,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-10-07T13:25:50Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.565,"p_room":0.55,"age_days":34,"expected_fill_days":30,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/versana-client-support-engineer","json_url":"https://alion.io/job/versana-client-support-engineer.json","meta":{"generated_at":"2026-10-09T04:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3896,"day_limit":5000,"remaining_today":1104,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3783705},"rest":"https://alion.io/mcp/rest/get_company?id=3783705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversana-client-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversana-client-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversana-client-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/versana-client-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversana-client-support-engineer"}]}