{"id":4277470,"url":"https://alion.io/job/versant-power-bus-tech-support-assoc-it-analyst","title":"BUS TECH SUPPORT ASSOC IT ANALYST","company":{"id":2164225,"name":"Versant Power","domain":"versantpower.com","url":"https://alion.io/company/versantpower","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59120,"max":88680,"currency":"USD","period":"year","gross":null,"usd_annual":88680},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:26:09Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:00:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB TITLE: BUSINESS TECHNOLOGY SUPPORT ASSOCIATE IT ANALYST\nLOCATION: BANGOR\nREPORTS TO: MANAGER, BUSINESS APPLICATION SUPPORT\nPOSITION STATUS: EXEMPT, NON-BARGAINING UNIT\n\nBe a part of the team that is transforming the power industry of northern and eastern Maine.\nVersant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.\nWe are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.\nPOSITION OVERVIEW:\nBusiness Technology Support Associate IT Analyst is tasked with the general management of issues & incidents as they relate to the day-to-day operations of the Company’s Customer Information System (CIS), as well as other systems that interface with the CIS system (GIS (Geospatial information System), MDM/MV90 (Meter Data Management) and KUBRA. Understanding end-to-end operation of the CIS, this role provides first tier technical support for the CCC (Customer Care Center), billing and payments, as well as line operations, finance dept, sales and revenue and serves as a technical liaison between the business operations and IT. Corrects data issues in CIS systems, aids in testing system changes, and documentation.\nThe Business Technology Support Associate IT Analyst is comfortable working with a range of Versant Power stakeholders across multiple management and business units. Specifically, the Business Technology Support Associate IT Analyst triages incoming requests and will oversee the general escalation, awareness, and reporting on CIS and other CIS support applications’ production issues, and the overarching process to resolve these as they arise.\nESSENTIAL FUNCTIONS:\nAssists with daily production support of the Cayenta Utilities CIS, and other systems which interact with the CIS. This includes online services, Geospatial Information System (GIS), OPower, PowerSmart, PowerOn, AMI and other systems supported by the IT Department.\nProvides first tier technical support for the CCC and billing related systems. Troubleshoots CIS related issues as they arise. Communicates to the business system interruptions and restoration status of related applications. Contributes to the success of other departments by providing knowledge of business process changes and/or new programs. Escalates to second level of tier support if not identified as a training related issue.\nHas a thorough understanding of MPUC Chapter 815 rules and regulations and how the rules are operationalized within the CIS Systems. Maintains a compliance spreadsheet for areas of the business for specific functions that require involvement of the CIS such as reporting, mailing inserts, ensuring compliance. Performs functions for annual mailings from CIS for items such as Private Line Letters, Life Light letter, and Payment arrangement offering letters.\nFacilitates weekly discussion with business stakeholders to prioritize CIS production issues as they occur. Manages business owner expectations regarding work prioritization.\nPerforms data correction/configuration in support of the CIS systems and other systems which interact with CIS.\nWorks with CIS end-users with the creation, acceptance, and general messaging associated with production incidents that occur within the CIS system.\nSupports testing of system changes and upgrades. Documents test plans and results.\nDocuments system issues, resolutions, and changes for audit purposes.\nCoordinates with IT department, including aiding with implementation of system changes.\nCoordinates with business owners, IT and the CCC to triage and analyze impacts to business when bill errors are identified. Aids in the processes and controls to identify and document potential bill errors.\nCoordinates with IT to establish a plan of corrective measures for bill errors.\nProvides ongoing updates to business stakeholders on status of bill error corrections and fixes.\nManages user access and password resets for supporting applications involving the CCC functions such as KUBRA, and Payment Technologies.\nValidates the Bill Print from CIS to KUBRA daily to ensure completeness and accuracy of bill mailing. This is considered a control for auditing.\nMaintains Billing Messages within CIS system and the KUBRA system for both paper and electronic bill messaging.\nEstablishes Campaigns within KUBRA for mail inserts and coordinates with Communications on timing and count of customers.\nMaintenance and creation of Customer Correspondence used by the Document Template Manager (DTM) of KUBRA.\nCoordinates effort for Data Requests for both internal and external (Efficiency Maine, MPUC etc.) includes gathering the data and transferring it electronically if required.\nMaintains and creates Item Types within the CIS system as required (New Marketer creation for EDI, new business processes such as NEB). This requires an understanding of the payment matching functionality.\nCreation and monitoring of tickets in various applications to facilitate CIS issues. Internal systems would include the use of the EasyVisaService Now ticketing system and the Trello board for work management. External systems include Caystone (used for CU testing) and the Cayenta HUB for their internal tracking.\nManagement of the KUBRA Support cases. Includes creating and tracking of tickets within the KUBRA system to monitor business issues and or projects as well as biweekly meetings.\nFacilitate updates for the CSC Helpscreen for items such as Bill and Read schedules, Templates for reporting issues and training materials.\nCoordinates with the webmaster tech. group on Electronic Billing issues (online services). \nREQUIRED OR PREFERRED EDUCATION, CERTIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:\nBachelor’s Degree is preferred; experience can be substituted for education requirement.\nExcellent oral and written communication skills required.\nAbility to resolve problems both independently and cooperatively with business peers required.\nAbility to analyze data and troubleshoot problems required.\nHigh level of customer sensitivity and ability to manage multiple priorities concurrently required.\nExperience working with MS Office applications, specifically Word and Excel required.\nExperience with customer service related MPUC regulations and software applications preferred.\nDemonstrated ability to appropriately escalate questions to the appropriate Versant Power individuals supporting the CIS project for review.\nADDITIONAL RESPONSIBILITIES:\nOther duties as assigned, including designated duties associated with System Restoration.\nSupports the CCC operations during outage situations. \nPHYSICAL AND MENTAL JOB REQUIREMENTS AND REQUIRED SKILLS:\nPosition is substantially sedentary.\nExcellent organizational and interpersonal skills.\nExcellent oral and written communications skills.\nPosition requires visual and mental concentration.\nPosition may be somewhat stressful and high paced environment.\nRATE OF PAY:\nSalary Level is commensurate with experience and qualifications.\nAPPLICATION INFORMATION:\nNon-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.\nThis job description is subject to change at any time.\nVersant Power is a drug-free, tobacco-free and fragrance-free workplace.\nVersant Power is an equal opportunity employer.\nPosted: 11/13/2026","description_format":"text","description_chars":7562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-11-13T19:26:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 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